TUI Service Support Rep | Local Residents

  • Cancún, Mexico

  • 120069

  • Onsite

  • Locally employed contract

  • Full Time

  • 48

Become part of our famous TUI Destination Team as one of our Service Support Reps and use every day as an opportunity to make our guests smile and ‘live happy’.  


This is a locally employed position. You must have the right to live and work in Cancun, Mexico before applying. If you live in Europe and would like to work abroad – please search for our ‘flexible’ jobs.




  • You will pro-actively inform and communicate with guests in a digital way. 

  • You will be supporting our international guests in more complex, sensitive, or emergency situations that need that extra special attention. 

  • It all starts with you uncovering guests holiday needs and matching them with the right service solution. 

  • You will be able to monitor and celebrate your success with regular target updates and guest feedback results for service provided in your hotels and how well you have ‘solved on the spot’.  


You will learn more about all TUI Destination Team job roles as we identify and match your skills to the most suitable jobs throughout your recruitment experience.  




  • A consistently happy colleague and great team player. 

  • A highly engaging communicator – confident and remaining calm and empathetic in a crisis or difficult situations. 

  • Willing to learn the demands of the job, the technology needed to do it and all about our incredible products & services.  

  • You are fully conversational in English and have a driving license – extra languages will be helpful.   

  • Finally … you are highly independent, organized, and efficient and represent our ‘TUI Smile’ at all times. 




  • A job in Service at TUI offers more than your basic salary.

  • A company iPad & uniform are of course standard.   

  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.  

  • Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub. 

  • Get involved with charity and sustainability initiatives like the TUI Care Foundation. 

  • Winter work and multiple permanent career development opportunities available. 


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.  


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