Crystal Ski Operations Agent

Join our office team for Crystal Ski as an Operations Support Agent in Andorra and be the key link in the chain between our resort teams, our head office colleagues, and our suppliers, providing essential admin support to enable our resort teams to focus on delivering amazing customer service.

You’ll also be supporting all related functions of office management to ensure that every day runs smoothly.  

ABOUT OUR OFFER   

• Accommodation and bills included, you will be be sharing an apartment with other colleagues. 
• If needed Return flights, Work permits, background and/or medical checks arranged and included.  
• Company IT equipment and uniform included.
• Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
• Summer work in our Beach program and multiple permanent career development opportunities available. 

ABOUT THE JOB   

• Set up the sales database at the start of the season and maintain throughout
• Assist with the training of resort staff on accounts processes
• Driving to visit your resorts to perform further training, reconciliations & assistance
• Distribute and asset manage all company equipment, such as uniform, mobile phones, and iPad that are issued to resort staff
• Manage accounting data and cash/card payments from a group of resorts, working closely with the resort teams
• Liaise with resort staff to confirm weekly customer bookings, work through variances, and assist the accounts processing team with reconciling invoices for payment
• Assist with credit card payment issues
• Maintain excellent supplier relationships and respond to their queries quickly and efficiently

ABOUT YOU  

• Fluent in verbal and written English. Spanish or Catalan is advantageous
• Have an open, friendly & collaborative approach, with the ability to quickly build trust with both colleagues and suppliers
• You have strong communication skills, and you are comfortable explaining detailed processes to others in a simplistic way, using a variety of media
• You manage your time effectively and your attention to detail is high. You always produce work to an excellent standard
• You’re self-motivated and able to work on your own. Decision-making and taking the initiative comes naturally to you
• You love detail and work methodically to get things done thoroughly and within specified deadlines
• You are confident using IT tools and systems, with strong proficiency in Excel and are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services
• You are highly numeric, preferably with accounts experience  
• You’ve experience in working in an office environment or something similar  

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.