Operations and Delivery

Our Opportunities

At TUI, our Operations and Delivery teams play a crucial role in ensuring the smooth execution of services for customers across global destinations. These teams cover a wide range of responsibilities, from managing cruise ship handling, resort bookings and excursions to coordinating local logistics and wedding planning. TUI offers diverse career opportunities within its operations, where employees ensure high standards of service delivery while working closely with clients, suppliers, and on-site teams.

Three Intercruises colleagues look smiling over a laptop.

Port Delivery (Intercruises)

Intercruises is our specialist brand at TUI providing cruise ship handling services to our clients in destinations throughout the world. They are the main point of contact and work with our cruise line partners to handle all their embarkation and debarkation needs. The team are responsible for all shoreside operations ensuring we remain competitive, and that we consistently deliver our renowned high standard of services at every touch point.

A female Operations Support Hub colleague smiles at another colleague.

Operations Support Hub

Our Operations Support HUB (OSH) teams are divided into two sections. An Admin Executiveprovides operational and administrative support to the wider team and business partners across assigned destinations. Our Service & Source Market Executiveteams provide additional operational and administrative support to their assigned destinations.

Four colleagues sit at a desk over laptop and paperwork making conversation and laughing.

Booking and Planning

The Operations HUB teams are responsible for all our Booking & Planning requirements across assigned destinations. The teams are divided into three sections; Booking Executives, Booking & Planning Executives (Activities & Shorex) and Booking & Planning Executives (Transfers & Turnarounds).

A female colleague smiles at her co-worker.

Local Operations Agent

At TUI, our Operations Agents form part of the wider Local Operations Support team and are an important link between the centralised Operations HUB and our guest facing ‘in-resort’ teams such as the TUI Hotel Reps.

A bride and groom walk holding hands along a beach with a scenic mountain background.

Weddings Coordinator

A Weddings Coordinator at TUI is responsible for the completion of all the wedding planning arrangements prior to the big day. This important and exciting role is responsible for assisting the couple before they have even arrived in destination.