Digitalisation means change, not least in the world of work, making it more flexible and mobile. A few examples from across the TUI Group show how our employees are already putting the New Work trend into practice.
POLITICAL AGENDA: SHAPING THE FUTURE OF WORK
How will we work in the TUI of the future? How can we tap into the opportunities provided by digital technologies? How important is it to be in the office? What potential is there in digitalisation for reconciling family and professional life more easily? In March 2018 representatives of the Group Works Council and representatives of the Executive Board of TUI Group signed a vision paper called newWork@TUI in response to these questions. It sets out guiding principles for the future of work at TUI and defines a common understanding of the opportunities and challenges posed by digital transformation. “By signing this paper, we have only just begun the journey,” observes Frank Jakobi, who chairs the Group Works Council at TUI. “Now we need to bring all our employees on board and inspire them about change. Only then will digitalisation in the Group be a success for everyone.”
THE TRIBE: A QUEST FOR IDEAS AT THE WORK CAMP
For the 9,000 people working at TUI Destination Experiences, the mission is to help 14 million guests in 49 countries around the world enjoy their personal holiday experience. In terms of logistics, that is a mammoth exercise. Tackling it means questioning routines and testing new methods. The best chance of success is to create a working atmosphere as exceptional as the ideas you want to create. So 20 employees from different countries, segments and functions got together on Majorca in April, moved into a house away from the tourist bustle for two months and launched The Tribe: during the day they explored innovative solutions and in the evening they cooked together – and it was here that a lot of ideas were born. Strictly unwanted were: emails, video conferences, silo mentalities and coordination loops.
MICROLEARNING: WHEN AND WHERE IT SUITS
Which chains own those sought-after little hotels on the Prater in Vienna? Which ports have ferries serving the island of Corsica? Staff at TUI Austria find answers to these questions by playing with the KnowledgeFox app. It runs on a smart phone or tablet and contains over 900 questions about 14 aspects of tourism. The brainteasing can be done at home or at work, because MicroLearning is not just about having fun with a quiz, but about picking up vital knowledge. Users who complete a level are sent a certificate. And once a year everything is put to the test in a TUI MicroMatch, when participants play against their colleagues for four weeks. The winners are rewarded not only with fame and glory, but also with an attractive prize.
TUI MASTER CLASS: LIFELONG LEARNING
Nora Aspengren works for TUI Nordic in Oslo as a communications manager, but last summer she tried something completely different. Along with about 20 colleagues she went to Stockholm for the master class “Introduction to Programming”. “For me it’s an entirely new world,” she says. At TUI Nordic every employee has over 40 hours of worktime a year to attend professional development of their own free choice. The idea behind the Master Class project is that any employee can also train other people on one of these courses. “Our specialists have so much knowledge, and we want to make that available to everyone,” says Esben Thykier, Head of Talent, Performance & Learning at TUI Nordic.
PILOT PROJECT: NEW SPACES FOR NEW WORK
Open conference rooms with bright wooden panels, a sofa corner looking out over a patio, a meeting-point with a kitchenette for spontaneous meet-ups: it has a unique and inspiring air, this pilot space at TUI headquarters in Hanover. The employees in TUI’s Group Finance department, who will be based in this space, were involved in the redesign and encouraged to submit ideas. They talked together with experts about requirements for the new world of work – and how to implement these practically in the pilot project.