FAQ Cabin Crew Netherlands
Welcome to our Cabin Crew Netherlands FAQ
Applying to become Cabin Crew can raise a lot of questions, from the application process and online assessments to training, contracts and what to expect if you join the team.
To help you prepare, we’ve gathered answers to the most frequently asked questions about our Cabin Crew recruitment in the Netherlands. If you can’t find the information you’re looking for, our Candidate Experience Team will be happy to help.
Cabin Crew online Assessment
How long do I have to wait for an update?
If you’re eligible to proceed with the role of Cabin Crew, you should receive an automatic email with instructions to complete the online assessments. If you haven’t received this, please check your spam folders. After 2 working days, if you’ve still not received a link please contact cabincrew.careers@tui.nl.
I have a technical issue with my online assessment, who should I contact?
If you’re experiencing technical issues with your online assessments, you should firstly review the technical help page by clicking here. If you’re unable to resolve your issue, then please contact cabincrew.careers@tui.nl.
Who do I contact if I need assistance or require and reasonable adjustments throughout the selection process?
Please contact our Candidate Experience Team at the earliest opportunity by emailing cabincrew.careers@tuifly.nl.
If I'm unsuccessful at any stage, when can I re-apply?
If you’re unsuccessful, then we’re not able to accept further applications during the same recruitment campaign. Unsuccessful applicants must wait until the following year’s campaign to re-apply.
Cabin Crew Assessment Centre
How do I book my assessment?
If you’ve successfully completed the online assessment, you’re now one step away from attending a TUI Cabin Crew assessment centre. Your application will now be screened by our Candidate Experience Team to ensure you meet the eligibility criteria for the role.
If your application meets our criteria, you’ll be emailed a link to book yourself onto a TUI Cabin Crew assessment centre. Dates are limited and we would recommend that you book onto the earliest convenient date.
Where will the assessment centre take place?
Our Assessment Centres will be held face to face at TUI fly Rijswijk Headquarters. Full details on how to prepare and when to you can attend will be provided ahead of the Assessment Centre.
I already have a Cabin Crew attestation, what should I do?
To be eligible for flying, you need an attestation card for the EU. If you haven’t worked as cabin crew before, you’ll receive this card after successfully completing the course. If you’ve previously worked as cabin crew, ensure you have your attestation card. If you’ve lost it, contact your previous employer to obtain a new one. At TUI fly you have to go through the complete Initial Course (basic course) in order to receive your Cabin Crew Attestation, regardless of previous experience or existing attestation.
When do I need to book the medical and drug & alcohol test?
After positive completion of your Assessment Centre, we will contact you to book your EASA Cabin Crew Medical check and Drug & Alcohol Test. More detailed information about your appointment and how to prepare, will be provided in the confirmation email.
Uniform guidance
What are TUI's uniform regulations?
We encourage our Cabin Crew colleagues to be themselves, as they are at the heart of our brand. We have a gender neutral uniform policy, where we offer flexibility, and encourage a diverse and inclusive culture.
Full details of our TUI Cabin Crew uniform poilcy will be shared during the training course, but if you have any specific questions, please contact us: cabincrew.careers@tuifly.nl.
What is TUI's tattoo policy?
Cabin Crew colleagues are welcome to have visible tattoos, however if they are on the neck or face, they will need to be covered. This is also the case if your tattoo could be deemed offensive in any way. In this case, camouflage make-up or plasters can be used.