TUI Experience Centre FAQ
Welcome to our TUI Experience Centre 24/7 Customer Service in Spain FAQ
Applying for a role in Customer Services can raise a lot of questions, from the application process and online assessments to training, contracts, and what to expect when joining our team.
To help you prepare, we’ve gathered answers to the most frequently asked questions about our TUI Experience Centre recruitment in Spain. If you can’t find the information you’re looking for, our Candidate Experience Team will be happy to help.
Frequently Asked Questions
What does a Customer Service Agent do?
You’ll work alongside our smart AI technology to deliver fast, effective support to guests from around the world in the language relevant to the role you applied for. You’ll assist them 24/7 via phone, email, SMS and online messaging, ready to listen, respond and take action.
What does the training involve?
You’ll begin with online classroom training alongside other new colleagues. Part of the training will be delivered in English and part in the language you’ll use to support guests.
What are the working hours?
Once you complete your training, you’ll begin a rotating schedule of six days on, including night shifts, followed by three consecutive days off. You’ll receive your work schedule in advance.
Is the role remote working?
The role is 100% remote, allowing you to work from anywhere in Spain. You’ll be responsible for providing a suitable home-working environment, including a quiet space, good lighting, an appropriate desk and chair, and a stable internet connection. We’ll provide the equipment you need, including a laptop, second screen, headset and mouse.
How does the recruitment process work?
Once you've submitted your online application, here's what happens next:
- Online assessment – You'll have five days to complete this from the time you receive your invitation. The assessment isn't timed, so please take your time.
- Language assessment – You’ll have five days to complete this from the time you receive your invitation.
- Virtual interview – If everything's looking positive, we'll invite you for a virtual interview, which will be conducted in English. It's a great opportunity for you to learn more about the role and for us to get to know you better.