Interviewing with TUI
Corporate, Tech and Engineering Roles
Everything you need to know about the candidate journey with TUI
At TUI, we recruit for a wide range of roles - from the skies to the screen, from strategy to service. If you’re applying for roles in one of our Head Office, Digital, Data, Technology, Airline or Engineering functions then you’re in the right place.
When it comes to interviewing with us, we want you to feel prepared, supported and excited at every step so we've put together some great tips which we hope will help you feel more prepared so you can do your best.
At TUI, we believe in creating an interview experience that’s as inclusive and welcoming as our everyday work environment. So, relax, be yourself, and let’s get to know each other better. We can’t wait to learn more about you!
Your Interview
You’ve done your research about TUI, applied for a role with us, reviewed the job description one last time, and started reflecting on the great achievements you’d like to share. But what will the interview look like? Every role is different, but here’s what you can typically expect on the day.
1. Opening the Interview
We’ll begin with introductions and an overview of how the interview will flow. Our goal is to help you feel comfortable and ensure you know what to expect.
2. Getting to know you
To start, we’ll give you the opportunity to tell us more about yourself and what inspired you to apply for this role. Once you’re settled, we’ll move into the assessed part of the interview.
3. Interview Questions
Our interviews include a combination of competency-based questions, where you’ll share specific examples from your past experiences to demonstrate your skills and behaviours, and potential-based questions, which focus on your abilities, work style, and preferences rather than just experience. This is your opportunity to showcase your transferable skills and highlight what you can achieve in the future. You can find out more about example questions we may ask below.
4. Interview Activity
During this part of the interview, we might also ask you to complete an activity and share your insights. If this is the case, we’ll let you know in advance so you can feel fully prepared.
5. Closing the Interview
At the end of the interview, you’ll have the opportunity to ask any final questions. We’ll also outline the next steps and let you know when you can expect to hear from us. We understand that you will be keen to know the outcome, so we appreciate your patience!
Tips and Tricks for Your Interview
Review the description of the role - Familiarise yourself with the requirements and responsibilities of the role.
Get to know us - Find out more about TUI to help tailor your answers and share with us why you would like to work for TUI Group. A good place to start is finding out more about our TUI values here.
Come prepared - Consider your skills, experience and achievements and prepare your answers to common questions. Remember, non-verbal communication is important too. It's not just about what you say, but how you say it. Use positive body language and, if comfortable, maintain appropriate eye contact. We are mindful that everyone communicates differently, and that's okay.
Use the STAR method - Talk about the Situation, Task, Action and Result (STAR) to structure your responses. Here's an easy guide: STAR Technique.
Ask us anything - Come along with some questions to find out more about the role, it’s just as important that this is the right role for you.
Manage your nerves - There are lots of relaxation techniques you can use to make you feel more at ease, like deep breathing.
Practice - Practicing your answers will help you feel more comfortable on the day.
Come as you are - We're all about authenticity here, so feel free to be yourself.
What we Might Ask at Your Interview
At TUI, our interviews are designed to get to know you. We want to hear your stories, experiences, and the skills you’ll bring to our team.
For many of our head office roles - whether you’re joining in HR, Tech, Finance, Commercial or beyond - we look at eight key competencies during the interview process. You won’t be asked about all of them, but we’ll always ask the same questions to every candidate for fairness and consistency.
We’ve included some example questions below to help you feel prepared. These might not be the exact questions you'll be asked on the day, but they are useful for preparation.
Makes Sound Decisions
We want you to think about lots of different things when making decisions. Show us how you weigh up your options to pick the best path forward. Example questions:
- Tell me about a time when you have made a difficult decision.
- Tell me about a time when you used data to make an important decision.
- What is important to you when making decisions?
Focus on the Customer
We want you to always do right by our customers. Show us how you go above and beyond in customer service, really listen to people, and show empathy and care. Example questions:
- Describe a time when you tailored your approach to meet a customer’s specific needs.
- Tell me about a time when you have delivered exceptional customer service.
- What are the most important elements of good customer service?
Drives Results
Taking responsibility is key here at TUI. Show us how you can be a self-starter and make sure others can count on you. Example questions:
- Describe a situation when you demonstrated initiative and took action without waiting for direction.
- How do you feel about taking responsibility for a task and working without guidance?
- How do you manage different tasks and projects at the same time?
Builds Relationships
At TUI, we value everyone’s unique qualities and strengths. Show us how you foster an inclusive environment where everyone feels respected and empowered, leading to strong, collaborative relationships so everyone can 'come as you are'. Example questions:
- Describe a time when you adapted your approach based on your understanding of another person's perspective.
- Describe a situation where you interacted with somebody with a different approach or perspective.
- What would you do if somebody you worked with approached a task in a different way?
Develops Oneself
At TUI, we’re always listening and learning to get better. Show us how you seek feedback and new knowledge to grow personally and professionally, driving innovation and excellence. Example questions:
- Describe a goal that you have recently set for yourself in your personal, academic or work life.
- Describe a situation where you learned a new process to perform your job more effectively.
- What skills would you like to develop in your current role?
Fosters Innovation
We want you to encourage new ideas for continuous improvement. Show us how you come up with creative solutions, stay open-minded, and adapt to change. Example questions:
- Describe a time when you had an idea to improve or replace existing procedures, systems, or policies.
- Tell me about a time when you had to think creatively to solve a complex problem.
- What would you do if you spotted an inefficient process at work?
Interacts Effectively
We expect everyone to be open, honest, and transparent. Show us how you’ve built strong relationships with your colleagues and other stakeholders. Example questions:
- Describe a situation when you provided somebody with constructive feedback after you observed them do something incorrect.
- Tell me about a time when you supported a colleague in solving a complex problem by sharing information.
- What factors do you consider when sharing information with others?
Inspires others
We want you to be passionate about your work and proud of those around you. Show us how you lead by example, stay positive, motivate and influence others, work towards common goals, and give recognition and appreciation. Example questions:
- Tell me about a time when you encouraged a team who were working in a virtual setting to work together to accomplish a goal.
- Give an example of a time you motivated team members to provide high-quality service or work during a stressful situation.
- What does leading by example mean to you?
We’re Here to Support Your Journey
At TUI, your adjustment needs matter. We value the unique skills, perspectives, and contributions of individuals with disabilities. We are committed to creating an inclusive recruitment process that supports and empowers all candidates.
If you have any adjustment needs, please let us know ahead of your interview. If you’ve already informed us during the application process, rest assured we’ll make the necessary arrangements. Our aim is to provide a positive experience and ensure you have everything you need to succeed.
Our AI Guidelines
At TUI, we welcome innovation and embrace tools like AI. We know that when used in the right way, AI can play a positive role in your recruitment journey. We encourage the use of AI to help you prepare and present yourself confidently. However, it’s important that we also get to know the real you throughout the process too.
Do use AI to:
- Explore trends or research TUI to feel more confident and informed.
- Help you articulate your own experiences or examples – especially if writing isn’t your favourite thing.
- Practise for interviews by generating mock questions or shaping your own examples into the STAR (Situation, Task, Action and Result) format.
- Reflect on how AI tools might support your day-to-day role, and mention that if relevant.
Don't use AI to:
- Copy and paste generic or AI-generated answers into your application. We want to hear your voice.
- Share examples that aren’t your own. We want to know about your skills, experiences and achievements.
- Rely on AI to answer questions live in an interview. Your interview is your moment, and we want to learn more about you during it.
- Share confidential personal or company information with AI tools. Keep your data safe, your privacy matters.
