TUI Service Support Rep - Job Day | USA | S26
TUI Service Support Rep - Job Day | USA | S26
As a TUI Rep, you’ll be at the heart of each guest’s journey, creating unforgettable holiday experiences across our destinations.
From the moment you join, you’ll play a key role in making every moment special - whether that’s offering a warm welcome, solving challenges, or sharing local knowledge to bring the destination to life. Your passion for great service and your ability to adapt will make a real difference to our guests - and help keep TUI a trusted name in travel.
Success Profile
What makes you shine in this role?
Check out the qualities we’re looking for and see if you have the right skill level.
Success Profile
What makes you shine in this role?
Check out the qualities we’re looking for and see if you have the right skill level.
- Adaptable
- Communicator
- Personable
- Problem-solver
- Team player
- Responsible
Career path
We offer just the right career path to support your immediate and future success.
Rewards
Competitive salary
We offer a fair, reliable salary that rewards your hard work, helping you enjoy your time both on and off the job.
Comprehensive training
You’ll receive full training and support before the season starts, with ongoing development to help you grow in your role.
Uniform provided
We’ll provide you with everything you need to look the part and feel confident from day one.
Community
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
What I love about working for TUI is the chance to connect with so many different cultures every day. It’s truly inspiring to learn new things about the world and the people in it.
Mikkel Jensen
The TUI Culture
We’re not here to only follow the map. We’re here to redraw it. This is how we work, lead, and grow: with purpose, personality, and just enough edge to keep things interesting - detours and all.
Trusted
We say what we mean, do what we promise, and own it when things don’t go our way. We show up - for our people, partners, and customers. Every. Single. Time.
Unique
We’re unapologetically ourselves. We celebrate diverse perspectives, play to our strengths, and bring our full selves to work. Cookie-cutter? Not our style.
Inspiring
We bring the spark. From fresh ideas to everyday improvements, we go the extra mile - with curiosity, pride, and a smile that says, “Let’s TUI it.”
Life at TUI
Take a look behind the scenes, and discover a day in the life at TUI. See how we do everything with the Let's TUI it spirit and how we're creating unfortgettable experiences for us and our customers.
Become part of our famous TUI Destination Team as one of our office-based Service Support Reps and use every day as an opportunity to make our guests smile and ‘live happy’.
ABOUT THE JOB
- You will pro-actively inform and communicate with guests in a digital way.
- Comfortable speaking to our guests and internal suppliers on the phone (outbound and inbound calls) whilst in destination and prior to arrival in Florida.
- You will be supporting our international guests in more complex, sensitive, or emergency situations that need that extra special attention.
- It all starts with you uncovering guests’ holiday needs and matching them with the right service solution.
- You will be able to monitor and celebrate your success with regular target updates and guest feedback results for service provided in your hotels and how well you have ‘solved on the spot’.
- You will learn more about all TUI Destination Team job roles as we identify and match your skills to the most suitable jobs throughout your recruitment experience.
ABOUT YOU
- A consistently happy colleague and great team player.
- A highly engaging communicator - confident and remaining calm and empathetic in a crisis or difficult situations.
- Willing to learn the demands of the job, the technology needed to do it and all about our incredible products & services.
- You are fully conversational in English, have a driving license and your own personal vehicle - extra languages will be helpful.
- Willing to work weekends and holidays with a set schedule during the 9-month season (2 consecutive days off per week)
- The right to live and work in the U.S.
- Finally … you are highly independent, organized, and efficient and represent our ‘TUI Smile’ at all times.
ABOUT OUR OFFER
- A job in Service at TUI offers more than your basic salary which already starts at $19/hour.
- Opportunity to sell to our guests and earn commission, this will come on top.
- A company iPad & uniform are of course standard.
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.
- Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
You could be here!
Explore Location
Questions about the job?
I'm happy to answer them.
Email: candidates.tuimm@tui.com
Please note: For enquiries only. Applications are only accepted online.