Crystal Ski Rep or Service Support Rep | Bulgaria | Local Residents W26/27
Crystal Ski Rep or Service Support Rep | Bulgaria | Local Residents W26/27
As a TUI Rep, you’ll be at the heart of each guest’s journey, creating unforgettable holiday experiences across our destinations.
From the moment you join, you’ll play a key role in making every moment special - whether that’s offering a warm welcome, solving challenges, or sharing local knowledge to bring the destination to life. Your passion for great service and your ability to adapt will make a real difference to our guests - and help keep TUI a trusted name in travel.
Success Profile
What makes you shine in this role?
Check out the qualities we’re looking for and see if you have the right skill level.
Success Profile
What makes you shine in this role?
Check out the qualities we’re looking for and see if you have the right skill level.
- Adaptable
- Communicator
- Personable
- Problem-solver
- Team player
- Responsible
Career path
We offer just the right career path to support your immediate and future success.
Rewards
Competitive salary
We offer a fair, reliable salary that rewards your hard work, helping you enjoy your time both on and off the job.
Comprehensive training
You’ll receive full training and support before the season starts, with ongoing development to help you grow in your role.
Uniform provided
We’ll provide you with everything you need to look the part and feel confident from day one.
Community
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
What I love about working for TUI is the chance to connect with so many different cultures every day. It’s truly inspiring to learn new things about the world and the people in it.
Mikkel Jensen
The TUI Culture
We’re not here to only follow the map. We’re here to redraw it. This is how we work, lead, and grow: with purpose, personality, and just enough edge to keep things interesting - detours and all.
Trusted
We say what we mean, do what we promise, and own it when things don’t go our way. We show up - for our people, partners, and customers. Every. Single. Time.
Unique
We’re unapologetically ourselves. We celebrate diverse perspectives, play to our strengths, and bring our full selves to work. Cookie-cutter? Not our style.
Inspiring
We bring the spark. From fresh ideas to everyday improvements, we go the extra mile - with curiosity, pride, and a smile that says, “Let’s TUI it.”
Life at TUI
Take a look behind the scenes, and discover a day in the life at TUI. See how we do everything with the Let's TUI it spirit and how we're creating unfortgettable experiences for us and our customers.
Are you ready to embark on a journey in the world of hospitality, travel, tourism and bring the mountains to life for our Crystal Ski guests?
If you can communicate with guests and suppliers in a professional manner whilst always remaining calm and in control with a reassuring smile this could be the winter job you are looking for.
ABOUT OUR OFFER
- Receive a salary of 1.480€ per month gross.
- A company iPad & uniform are standard.
- Upon request we can also provide you with accommodation. Depending on your role & location, you may share a bedroom with another colleague.
- Comprehensive onsite start of season training with accommodation and pay included.
- Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
- Summer work in our Beach program and multiple permanent career development opportunities available.
- Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- You deliver exceptional service to our guests from the moment they arrive until departure ensuring everyone is happy.
- On transfer days, you will see off our departing guests and be ready to greet our new arrivals either at the airport or in resort, updating them in the event of delays and taking care of any special requirements and supporting in crisis situations.
- Crystal Ski Rep - You will engage with Crystal Ski guests to understand their holiday needs, offering tailored advice, resolving complex issues, and selling ski passes, equipment, tuition, and après activities—using your expertise and supplier relationships to ensure they are fully prepared and ready for the mountain.
- Crystal Ski Service Support Rep- You will handle complex, sensitive, or emergency issues for Crystal Ski guests both in person and digitally, while working closely with the Operations Team to coordinate transfers, special assistance, and supplier bookings. You’ll also manage weekly paperwork, including ski essentials and resort accounts, ensuring smooth processes through collaboration with back-office teams.
- You keep the content in our Crystal Ski Explorer App useful, up-to-date and engaging, and you make sure that our colleagues in our Contact Centre have all the latest information to support our guests remotely.
ABOUT YOU
- You have a passion for the mountains with experience or an interest in skiing, snowboarding and winter outdoor life.
- You genuinely enjoy spreading positivity, are a great team player and overall, just a true people person who displays resilience.
- Crystal Ski Rep - You also have digital know-how, are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform.
- Crystal Ski Service Support Rep - You are confident using IT tools and systems, with strong proficiency in Excel and are willing to learn the demands of the job, the technology needed to do it and all about our incredible Crystal Ski products & services. You will be proud to wear the Crystal uniform.
- You confidently handle challenging situations, think on your feet, spot potential problems, and proactively provide solutions, all while staying organized and calm.
- You are fluent in verbal and written English; additional European languages are an advantage.
- Ideally, you enjoy driving overseas and you are confident to do so in snowy conditions.
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
You could be here!
Explore Location
Questions about the job?
I'm happy to answer them.
Email: cabincrew.careers@tuifly.nl
Please note: For enquiries only. Applications are only accepted online.