Terms & conditions FAQ

General

How long does it usually take to get a start date after being placed in the talent pool? 

After completing the cabin crew selection process, our Candidate Experience Team will contact you with the outcome by email or telephone.

For successful candidates, we'll either:
- Make an offer straight away with specific start details, or
- Place you in our talent pool

If you're in our talent pool, the waiting period typically ranges from a few weeks to several months, depending on business needs and requirements.

We'll keep you updated throughout this waiting period with regular communications.

What aircraft type will I be operating? And what type of routes will I be flying?

We operate a modern fleet of primarily Boeing aircraft that varies across our markets - primarily 737 models (including the fuel-efficient MAX) for short and medium-haul routes, and 787 Dreamliners for long-haul flights. Our Belgian market also operates Embraer for short- and medium haul.

As a new Cabin Crew member, you'll start on short and mid-haul sectors. Your specific routes will depend on your base location's flying program.

For our Nordic cabin crew, you’ll be flying our winter program which also includes long-haul routes.

What kind of medication examination is required?

The type of medical examination required depends on the country you're applying to:

- EASA Class 2 Medical Certificate – for most European markets
- UK CAA Class 2 Medical Certificate – for UK-based positions

Please wait for our confirmation before booking your medical. We'll advise you on which certificate you need and how to obtain it during the application process.

What does drugs & alcohol screening involve?

At TUI, we conduct drug and alcohol screening for all cabin crew candidates as part of our safety standards. The process is professional, confidential, and follows aviation industry requirements. In your region, this will involve a blood sample test for alcohol and a urin sample for various drug substances.

Your recruitment team will advise you further on what specific substances you’ll be tested for.

What does the security screening process look like?

TUI conducts thorough security screening for all cabin crew candidates to meet international aviation standards. This process helps ensure the safety of our customers and complies with regulatory requirements. In your region, the security screening will include handing in a documented 5-year timeline, reference check and a security interview cunducted by our security partner SRI.

Your recruitment advisor can guide you through any questions about this process.

What happens if I fail a part of the training?

At TUI, we're committed to supporting your success throughout the cabin crew training process. However, our training standards are designed to ensure safety and service excellence. If you don't pass a particular element, you'll receive a sanction. After three sanctions and/or a failed exams, you unfortunately won't be able to continue the course or join our cabin crew team.

Additionally, passing certain critical elements is mandatory, including the reach test, swimming assessment, and aircraft seat demonstrations as outlined in our requirements video. Failure to meet these specific requirements means you cannot continue with the training.

Your training team will provide clear guidance throughout this process.

What does it mean to have a standby duty?

Standby duty means you're rostered as reserve crew, required to be in uniform and ready to fly at short notice within a specified timeframe if called upon to cover flights.

What is considered a "reasonable distance" from the airport base?

What’s considered a reasonable distance is dependent on the source market you’ve applied for.

For Sweden this would be 90 minutes. Within this time, you should be able to report to base in uniform, ready for duty.

Are there any relocation support options if I live far from the base?

While we don't provide relocation support or accommodation assistance, we trust our cabin crew members to make their own arrangements for living near their assigned base. You'll need to ensure you can reliably meet the requirement of reaching your base on time for shifts. How you arrange your living situation is entirely up to you - we simply ask that you're punctual for your duties.

Will my base have a shuttle bus from the crew park to the crew room?

Shuttle bus services vary by location. Your specific base may or may not provide a shuttle service between the crew park and crew room.

Details about shuttle availability, schedules, and pickup/drop-off points will be provided during your onboarding or can be obtained from your local crew support team.

If shuttle service isn't available at your base, then your crew parking is within walking distances.

For the most up-to-date information about transportation arrangements at your specific base, please contact your local crew support team.

How long is the training period?

The training period for cabin crew positions is 5-6 weeks.

What kind of exams are included in the training?

Your cabin crew training includes a variety of engaging assessments designed to prepare you for life in the skies! These typically include:
- Safety and emergency procedures tests
- First aid assessments
- Customer service role-play scenarios
- Aircraft-specific technical knowledge
- Water survival training
- Service delivery assessments

Each exam is carefully designed to build your confidence and ensure you're fully prepared for your exciting role. Our experienced trainers will thoroughly prepare you for each assessment, so you'll know exactly what to expect.

What benefits are included in the package?

SWEDEN: Your comprehensive benefits package includes a base salary plus additional flight-related compensation such as sector pay, per diems for flight days and overnight stays, onboard sales commission, and allowances for commuting and uniforms.

Beyond your earnings, you'll enjoy a well-rounded benefits program covering health, financial, travel, and family needs in our benefit portal Benify.