IT Manager

Managing and overseeing all IT operations across the resort, ensuring the reliability, security, availability and efficiency of all IT systems, infrastructure and services. 

Planning, implementing and maintaining the hotel's IT infrastructure, including servers, networks, hardware, software and communication systems, in line with business requirements and company IT standards. 

Managing and maintaining network infrastructure, including wired and wireless networks, Wi-Fi, routers, switches, connectivity and network security. 

Overseeing server administration and core IT services, including Windows Server, Active Directory, DNS, DHCP, file services, storage, backups and system updates. 

Ensuring the proper functioning and integration of hotel technology systems, including PMS, POS, IPTV, digital signage, telephone/PBX systems, electronic door locks, CCTV and other hospitality-related technologies. 

Leading IT support operations, ensuring timely and effective technical assistance for hotel colleagues and the prompt resolution of hardware, software, network and system-related issues. 

Implementing and monitoring IT security measures, including cybersecurity policies, data protection, access management, endpoint protection, system patching and regular security checks. 

Managing IT projects and technology upgrades, including infrastructure improvements, new system implementations, equipment installations and technological developments. 

Managing relationships with IT suppliers, vendors and service providers, ensuring service quality, contractual compliance and timely resolution of technical issues. 

Managing IT budgets, equipment inventories and software licences, ensuring cost efficiency and appropriate resource allocation. 

Maintaining accurate IT documentation, including system configurations, technical procedures, maintenance records, inventories and incident reports. 

Ensuring business continuity and disaster recovery procedures, including regular data backups and contingency plans to minimise disruption to hotel operations. 

Collaborating with the General Manager, department heads to identify technology needs and implement solutions that improve operational efficiency and the overall guest experience. 

Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems or a related field. 

Previous experience in IT management or a similar supervisory position is mandatory, preferably within a 5-4-stars hotel, resort or international hospitality environment. 

Strong knowledge of IT infrastructure, networking, Windows Server, Active Directory, DNS, DHCP, cybersecurity and systems administration. 

Practical experience in managing and maintaining wired and wireless networks, servers, IT equipment and communication systems. 

Good knowledge of hospitality technology and hotel management systems, including PMS, POS, IPTV, electronic door locks, CCTV, PBX and system integrations. 

Excellent troubleshooting, analytical and problem-solving skills, with the ability to manage technical incidents and prioritise tasks effectively. 

Good understanding of IT security, data protection, backup management and business continuity procedures. 

Experience in managing IT projects, suppliers, service providers and technical budgets. 

Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all organisational levels. 

Strong organisational skills, attention to detail and the ability to work independently and under pressure. 

Proactive, solution-oriented and committed to continuously improving IT services and technological standards. 

Flexibility to provide technical support outside regular working hours when required by hotel operations.