A career as TUI Cabin Crew
Are you looking for your career to take off? Do you want a career in the skies? Then join TUI as Cabin Crew where the sky really is the limit!
At TUI we want our customers to have the best holidays to create amazing memories. We’re looking for Cabin Crew who can provide a safe and memorable start and finish to all of our customers’ holidays.
What do you do as Cabin Crew?
Working for TUI as Cabin Crew you will deliver exceptional customer service to our guests in the sky. You will put safety at the top of your priorities as you help ease our customers into or back from their holidays. No two days will be the same, and the hours will sometimes be long and varied. However your passion, commitment and team work will see you succeed in one of the best jobs in the world.
What are the expectations of Cabin Crew?
We want our cabin crew to be passionate about customer service. You are the face of our company, and you will be representing TUI throughout your day. A driven, motivated and calm under pressure style will see you succeed in your dream job. Procedures and security are paramount on any TUI flight. You are there to ensure our customers enjoy a safe, comfortable and enjoyable flight where they can look forward to or remember their holidays with us.
Requirements of the Role
Requirements to become Cabin Crew at TUI
Age: 18 years of age on 31st January 2024. This will be checked as part of the recruitment process.
Reach: Able to reach to a minimum height of 6’2” (without shoes on and feet flat on the floor). This will be checked on day one of your training course.
Education: Fluent in English, both spoken and written.
Medical: Obtain a Cabin Crew Medical Report carried out by an approved Aeromedical Examiner, at your own cost before your training commences.
Travel Time to Base: Live within 90 minutes (about one and a half hours) of your allocated airport base.
Swimming: Able to swim 25 meters unaided.
Right to Work: Have the Right to Work in the UK or Ireland (If applying for Dublin).
Passport: Hold a valid 10-year UK, Irish or EU passport, with a minimum validity of 6 months, which permits you to travel freely worldwide.
Uniform Guidelines: You’ll be required to follow local uniform guidelines.
Fit to operate: You’ll be required to operate in line with all regulatory and company required tasks relevant to the role of Cabin Crew.
Able to obtain a full and valid Airside ID to be able to operate as Cabin Crew; for this you’ll need to obtain the following at your own cost:
UK Disclosure Barring Service (DBS) Check or Garda Vetting Check (GVC) if applying for Dublin
Cabin Crew Medical Report carried out by an approved Aeromedical Examiner
Any Overseas Criminal Record Check
Testing for psychoactive substances (drugs and alcohol): To prevent misuse of psychoactive substances, testing for psychoactive substances may be conducted, upon employment and may be required by the airline during your employment.
Training: You’ll complete an intensive training course of approximately four to six weeks. Passing this course is a requirement prior to starting in role, you’ll be required to pass a combination of practical and theory exams.
Please note that all applications will be screened after successful completion of the online assessments, and prior to being invited to an assessment centre.
If you require any further information regarding this opportunity, please email us.
Frequently Asked Questions
All of our roles are advertised on our careers website where you’ll be able to view the full job description and apply.
If you already have a TUI account and can’t remember your login details, please use the ‘forgotten password’ prompt on the login page. Your password will then be emailed to you. Please ensure you’re using the ‘log in’ button and not the ‘new user’ button.
Also, if you have another email address that you may have used to previously apply for one of our vacancies, we’d suggest trying that one too via the forgotton password link. Please allow 24 hours for your password reset to be emailed to you.
For this role, you’ll not be required to upload a CV as part of your online application.
To be eligible to apply for a Cabin Crew position, there are certain requirements that you must meet. To bring alive some of the below requirements, click here to watch a short video which will demonstrate the requirements in greater detail.
• Age: 18 years of age on 31st January 2023. This will be checked as part of the recruitment process.
• Reach: Able to reach to a minimum height of 6’2” (without shoes on and feet flat on the floor). This will be checked on day one of your training course.
• Education: Fluent in English, both spoken and written.
• Medical: Obtain a Cabin Crew Medical Report carried out by an approved Aeromedical Examiner, at your own cost before your training commences.
• Travel Time to Base: Live within 90 minutes (about one and a half hours) of your allocated airport base.
• Swimming: Able to swim 25 meters unaided.
• Right to Work: Have the Right to Work in the UK or Ireland (If applying for Dublin).
• Passport: Hold a valid 10-year UK, Irish or EU passport, with a minimum validity of 6 months, which permits you to travel freely worldwide.
• Uniform Guidelines: You’ll be required to follow local uniform guidelines.
• Fit to operate: You’ll be required to operate in line with all regulatory and company required tasks relevant to the role of Cabin Crew.
• Able to obtain a full and valid Airside ID to be able to operate as Cabin Crew; for this you’ll need to obtain the following at your own cost:
- UK Disclosure Barring Service (DBS) Check or Garda Vetting Check (GVC) if applying for Dublin
- Cabin Crew Medical Report carried out by an approved Aeromedical Examiner
- Any Overseas Criminal Record Check
• Testing for psychoactive substances (drugs and alcohol): To prevent misuse of psychoactive substances, testing for psychoactive substances may be conducted, upon employment and may be required by the airline during your employment.
• Training: You’ll complete an intensive training course of approximately four to six weeks. Passing this course is a requirement prior to starting in role, you’ll be required to pass a combination of practical and theory exams.
To be eligible to apply for a UK&I Cabin Crew position, you must have the right to live and work in the UK or Ireland (if applying for Dublin) without any restrictions.
All of our available opportunities are listed on our careers website. If you can’t find a specific base listed, then it means that we’re not recruiting for that base or location.
You can only apply for one base, so please apply for your first choice. Should you apply for multiple bases then we’ll be unable to process your applications.
All our Cabin Crew positions are seasonal and are initially offered on a 6/7-month fixed term basis.
If successful, our Cabin Crew training courses are held from February onwards. Should you be successful and offered a position, you’ll be allocated to a training course based on recruitment and operational needs at the time, therefore you must be available from February until the end of October.
Our Cabin Crew training courses are typically held in February through to May, depending on operational requirements. All courses are full time and run for approximately four to six weeks. The duration of your training course will be dependable on training requirements at the time. We’re unable to accommodate alternative start dates.
If your circumstances mean that you’re unable to commit to a February start date, then we’d encourage you to apply for our next recruitment campaign. Please note in advance, we’re unable to keep applications on hold for future recruitment campaigns, please consider this before applying.
You’ll be joining us during the summer and as a holiday airline, this is our busiest time. We want to be open and transparent with all our applicants and unfortunately, we’re unable to guarantee any existing annual leave requests, regardless of duration.
During your first contract, annual leave will be allocated to you by our Crew Rostering Team.
TUI Airways operates short, mid and long haul sectors. The routes you’ll operate will depend on the flying programme at the base you operate out of and the aircraft type that you’re trained on
If you’ve applied for a role with us, then the majority of our emails will come from our Airline Recruitment Inbox.
Please add the following email address to your email contacts: airline.recruitment@tui.com to ensure these are visible in your inbox and not treated as spam.
Cabin Crew Online Assessments
If you meet the initial entry requirements for the role of Cabin Crew, you should receive an invite to complete the online assessment within 24 hours of applying. If you haven’t received this, please check your spam/junk folders and contact us if you’re still not able to find the invite: airline.recruitment@tui.com
You’ll be required to complete a Situational Judgement Test and Personality Questionnaire. Details of what to do at each stage of the process will be provided in your invitation email.
If you’re experiencing technical issues with your online assessments, you should firstly review our technical help page by clicking here.
If you’re unable to resolve your issue, then please contact airline.recruitment@tui.com.
Please contact our Talent Acquisition Team at the earliest opportunity by emailing airline.recuitment@tui.com.
If you’re unsuccessful for one of our bases, then we’re not able to accept further applications for other bases during the same recruitment campaign. Unsuccessful applicants must wait until the following year’s campaign to reapply.
Cabin Crew Assessment Centre
On successful completion of our online tests, and after your application has been screened, you’ll be invited to attend a half day Assessment Centre. Our Assessment Centres will be held virtually, we’d recommend using a PC/laptop device. However you can also join using a smartphone or iPad/tablet.
Full details on how to prepare will be provided ahead of the Assessment Centre.
If you’ve successfully completed the online tests, you’re now one step away from attending a TUI Cabin Crew Assessment Centre. Your application will now be screened by our Admin Team to ensure you meet the eligibility criteria for the role.
If your application meets our criteria, you’ll be emailed a link to book yourself onto a TUI Cabin Crew Assessment Centre. Dates are limited and we’d recommend that you book onto the earliest conavenient date.
Please don’t worry if there are no dates available, this means that current Assessment Centres are fully booked. Please keep reviewing the website for further dates to be loaded.
For successful candidates, please allow 10 working days to receive the invite.
Full details of what to do at the Assessment Centre will be provided in your invitation email.
You’ll be representing yourself virtually and we’d recommend that you attend in smart appearance.
Cabin Crew Talent Pool
If you’re successful at one of our Assessment Centres, you’ll be placed into our Cabin Crew Talent Pool. Reaching this stage means your skills and behaviours have matched our selection criteria and you’ve shown real passion for the role of Cabin Crew – you’re now only one step away from joining the TUI Team.
You’ll remain in our Cabin Crew Talent Pool whilst we finalise our airport base requirements; our offers are made in line with business needs which means that some bases and candidates may receive offers before others.
We’ll keep in touch when you reach this stage.
We want to be open, honest and transparent about our offer process. On occasion our base requirements do change, which may result in you not receiving an offer. If you don’t receive an offer for this season, you would be required to reapply when we launch our next Cabin Crew Recruitment Campaign.
Once you’ve been offered a start date, we’ll put you in touch with our Referencing Team who’ll make sure you complete all the relevant documents and are ready to start with us. During this time, we’ll carry out a full five-year reference check.
We’ll also ask you to obtain a valid UK Disclosure Barring Service (DBS) Check Certificate or Guarda Vetting Check (GVC) if applying for Dublin, a valid Cabin Crew Medical Report carried out by an approved Aeromedical Examiner, and any Overseas Criminal Record Check (CRC) Certificates that you require. We’ll instruct you when to obtain these certificates so please wait for further instructions from us.
Applicants that have been overseas for six continuous months or more in the last five years will be required to obtain an Overseas Criminal Record Check (CRC) Certificate from each of the relevant countries.
When completing your five-year referencing history, it’s essential that your employment start dates, and employment end dates are correct. To ensure that you have up to date and accurate referencing information, you’ll be required to obtain a copy of your five-year referencing history from HRMC.
Full information will be provided should you be successful in receiving an offer.