FAQ

For this role, you will be able to upload a CV as part of your online application, however this is not a requirement and you can choose not to upload a CV as part of your online application form. There will be a “free text” segment within the application for you to tell us about why you feel you’d be a good fit for the role, and the skills & experience you have that you feel are relevant. 

Our Contact Centre roles are advertised on our careers website (www.tuijobsuk.co.uk) where you will be able to view the full job description and apply for the role. 

The recruitment process will vary depending on the role you’re applying for. The different elements have been designed to assess relevant skills taking into consideration the types of task that the role holder will complete on a daily basis.

As much as the recruitment process is about finding the right person for the role, we also want to make sure that the role is right for you, you’ll be able to ask the interviewer any questions and understand more about TUI and the role you’ve applied for. 

Please allow 10 working days for an update on your application at each of the above three stages. 

Unfortunately, due to the volume of applications we receive, we are unable to provide feedback at these stages. 

If you are unsuccessful for a role then you will be able to reapply for the same role in 6 months’ time. 

Details of what to do at the telephone screening / interview stage will be provided in your invitation email. 

Please contact our Recruitment Team at the earliest opportunity: callcentre.recruitment@tuitravel.com 

We will be holding our Interviews at our Swansea Contact Centre. Should you be invited to attend an interview you will be sent our invite to interview email, this will confirm all the arrangements including how to book in for your interview and the address of the Contact Centre. If you can’t find a specific date we would encourage you to book into the next available slot. 

Remember, you are applying for a Contact Centre position so we would advise smart / casual business attire. 

Unfortunately, we are unable to reimburse any travel costs. 

Please contact: callcentre.recruitment@tuitravel.com at your earliest opportunity before the telephone screening call / interview. Our telephone screening and interview slots are in high demand and we may be able to give this opportunity to someone else. 

You can request feedback via email, please email: callcentre.recruitment@tuitravel.co.uk . Feedback will be delivered via telephone within 28 days of your request, please note we are unable to provide any feedback in writing. 

There is no requirement to upload a CV with your application form, unless applying for a Retail Deputy Manager or Store Manager role. The online application is opportunity for you to tell us about why you feel you’d be a good fit for the role, and the skills & experience you have that you feel are relevant and so there will be a “free text” segment within the application for this.

Our Retail roles are advertised on our careers website (www.tuijobsuk.co.uk) where you will be able to view the full job description and apply for the role. 

The recruitment process will vary depending on the role you’re applying for. The different elements have been designed to assess relevant skills taking into consideration the types of task that the role holder will complete on a daily basis.

As much as the recruitment process is about finding the right person for the role, we also want to make sure that the role is right for you, you’ll be able to ask the interviewer any questions and understand more about TUI and the role you’ve applied for.

Please allow 10 working days for an update on your application at each of the above stages. 

Unfortunately, due to the volume of applications we receive, we are unable to provide feedback at these stages. 

If you are unsuccessful for a role then you will be able to reapply for the same role in 6 months’ time. 

Details of what to do at the telephone screening / interview stage will be provided in your invitation email. 

Please contact our Recruitment Team at the earliest opportunity: retail.recruitment@tuitravel.com or speak to the Hiring Manager for the role. 

We will be holding our Interviews in store. Should you be invited to attend an interview you will be sent our invite to interview email, this will confirm all the arrangements. 

Remember, you are applying for a Customer Facing, store based position so we would advise smart / casual business attire. 

Unfortunately, we are unable to reimburse any travel costs. 

Please contact: Retail.recruitment@tuitravel.com at your earliest opportunity before the telephone screening call / interview. Our telephone screening and interview slots are in high demand and we may be able to give this opportunity to someone else. 

You can request feedback via email, please email: Retail.recruitment@tuitravel.co.uk. Feedback will be delivered via telephone within 14 days of your request, please note we are unable to provide any feedback in writing. 

You should only apply for one base. Should you apply for multiple bases then we will be unable to process your applications. 

All our Cabin Crew positions are initially offered on a 6/7- month fixed term basis. 

Our Cabin Crew Training Courses are held from March onwards. Should you be successful and offered a position, you’ll be allocated to a training course based on recruitment and operational needs at the time and therefore you must be available from March until the end of October. 

Our Cabin Crew training courses are held in March and April; all courses are full time and run for four consecutive weeks (6 consecutive weeks for airports operating a Sunwing aircraft). Once you have successfully completed your training, you will become a rostered member of Cabin Crew. You’ll be joining us as we start our summer season and as a Holiday Airline this is our busiest time. Unfortunately, we are unable to accommodate later start dates. If your circumstances mean you are unable to commit to a March start date, then we would encourage you to apply for our next recruitment campaign. Please note in advance, we are unable to keep applications on hold for future recruitment campaigns, please consider this before applying. 

You’ll be joining us during the summer and as a Holiday Airline this is our busiest time. We want to be open and transparent with all our applicants and unfortunately, we are unable to guarantee any existing annual leave requests, annual leave will be allocated to you by our Crew Rostering Team for your first contract. 

All new Cabin Crew will receive training on either 737 or 757 type rated aircraft. 

At some of our bases, new Cabin Crew may be trained on our 787 Dreamliner however please be aware that this will all depend on our operational requirements at the time you join. If you are trained on the 787 Dreamliner, then you may not operate long-haul trips straight away. This is due to this specific aircraft type supporting our short-haul programme as well. 

All new Cabin Crew will operate routes in our short-haul and mid-haul sectors. The routes you will operate will depend on the flying program at the base you operate out of. 

Please contact our Recruitment Team at the earliest opportunity: airline.recruitment@tui.co.uk. 

Please allow 15 working days for an update on your online application. 

During periods of peak activity (i.e. when we launch our recruitment campaign), it may take longer to screen online applications, online SJT and video interviews. If you submit an online application or video interview during the month of September, then it may take us up to 4 weeks to provide you with an update at each of these stages. 

Unfortunately; once your initial application has been submitted, we are unable to consider your application for any airport bases that re-open during the same recruitment campaign. 

Unfortunately, due to the volume of applications we receive, we are unable to provide feedback at this stage. 

If you are unsuccessful for one of our bases, then we are not able to accept further applications for other bases during the same recruitment campaign. Unsuccessful applicants must wait until the following year’s campaign. 

Should there be a change in requirements and part way through the recruitment campaign, we open an additional airport base and you have already applied and have an application in progress then we would be able to move your application to the newly opened base. Please contact airline.recruitment@tui.co.uk advising your name and the base that you would like your in progress application to be moved to. 

Unfortunately, if your application for this recruitment campaign has already been screened out then you would need to wait for the next recruitment campaign to apply again. 

 If you have applied for a role with us, then the majority of our emails will come from our Airline Recruitment Inbox. Please add the following email address to your email contacts: airline.recruitment@tui.co.uk to ensure these are visible in your inbox and not treated as spam.  

Details of what to do at each stage of the process will be provided in your invitation email. 

You can find the answers to common issues here. 

Please contact our Recruitment Team at the earliest opportunity: airline.recruitment@tui.co.uk. 

Unfortunately, due to the volume of applications we receive, we are unable to provide feedback at this stage. 

Details of what to do at the assessment centre will be provided in your invitation email. 

Please contact our Recruitment Team at the earliest opportunity: airline.recruitment@tui.co.uk. 

All dates and locations will be listed on your ‘Invite to Assessment Centre’. If you can’t find a specific date or location listed, we would advise you to pick the next most suitable location available, so you don’t miss out. Due to the volume of applications we receive, we’ll be unable to offer alternative dates of keep any applications on hold. 

Remember, you are applying for a uniformed position so we would advise smart business attire. 

If you have a valid attestation, please bring the original and a colour photocopy to your assessment centre. 

Unfortunately, we are unable to reimburse any travel costs. 

If you are unsuccessful for one of our bases, then we are not able to accept further applications for other bases during the same recruitment campaign. Unsuccessful applicants must wait until the following year’s campaign. 

If you are successful at one of our assessment centres you will be placed into our Cabin Crew Hold Pool. Reaching this stage means your skills and behaviours have matched our selection criteria and you have shown real passion for the role of Cabin Crew – You are now only one step away from joining the TUI Team. 

You will remain in our Cabin Crew Hold Pool whilst we finalise our airport base requirements; our offers are made in line with business needs which means that some bases and candidates may receive offers before others. We’ll keep in touch when you reach this stage. 

We want to be open, honest and transparent about our offer process so please read all the information provided below.  

Referencing Process: 

To operate as Cabin Crew, it is vital that you can obtain and produce specific documentation to satisfy the UK Civil Aviation Authority, the European Aviation Safety Agency and Local Airport Authorities. 

If success and placed in our Hold Pool, you will receive an email from our referencing team who will explain the details of how you can provide us with your referencing information to cover a full five-year period. You will be required to provide us and the team with your full support throughout this process until all your references have been obtained. 

When providing employment or academic references, it is essential that you provide details of the “authorised person” or “authorised department” (i.e. HR or Payroll), please ensure you check this directly with your referee prior to completing your referencing history. 

Please Note: All employment and academic references must come from a business email address and not a personal email address. 

If you require a reference from a company or employer that has gone into administration or is no longer trading, then you will need to contact the HMRC directly to obtain an accurate record of your employment history. 

When completing your five-year referencing history, it is essential that your employment start dates, and employment end dates are correct. To ensure you provide the correct information we strongly recommend you contact HMRC directly to obtain an accurate record of your employment history. Providing incorrect dates and or reference details will cause delays to the reference process and could delay any formal offer of employment to you. 

Please Note: All references must be verifiable. 

During referencing, we will try to contact all your referees. Please note, we usually reach out to current employers around 28 days prior to your start date with us. If you have been asked to upload your referencing history to an online portal, then please look out for a tick box on this subject. If the consent box is ticked, then we may reach out to your current employer sooner so please make sure you read all information carefully. 

Required Documentation: 

We will also ask you to obtain a valid UK DBS Check Certificate, a valid EASA Medical Certificate and any Overseas Criminal Record Check (CRC) Certificates that you require. 

We will advise you when to start obtaining your UK DBS Check Certificate and EASA Medical Certificate. * 

*Applicants that have been overseas for six continuous months or more in the last five years will be required to obtain an Overseas Criminal Record Check (CRC) Certificate from each of the relevant countries. 

Obtaining these can be a very lengthy process so we would advise you to start this process at the earliest opportunity; in some cases, this process can take up to six months for some countries. 

Please do not wait for us to advise you on when to obtain Overseas Criminal Record Check (CRC) Certificates. 

You must have the following in place before we are able to offer you a Cabin Crew contract: 

A valid UK DBS Check Certificate (or a valid Garda Vetting Check Certificate if applying for Dublin) 

A valid EASA Medical Certificate 

Any Overseas Criminal Record Check (CRC) Certificates that you require 

A fully completed and verified 5-year referencing history 

You may be asked to send copies of the above certificates into us prior to us offering you Cabin Crew contract. This will allow us to verify your documentation and make sure all your certificates are valid. We will provide you with further information at this stage if this is required. 

You must be able to show each of the original certificates on day one of your training course. 

Please Note: If you are unable to obtain any of the required documentation or references then we will be unable to consider you for the role of Cabin Crew. Unfortunately, this would mean that we would have to withdraw you from our Cabin Crew Hold Pool. 

Airside ID’s & Training: 

You must be able to obtain a full and valid Airside ID to be able to operate as Cabin Crew; if you are unable to obtain a full and valid Airside ID then we will have no option but to withdraw our offer of employment to you. 

To operate as Cabin Crew, you must be fully operational from day one of your training course, so it is vital that all of your documentation is in place. 

If you have any questions about the above information, then please email our Recruitment Team at the earliest opportunity: airline.recruitment@tui.co.uk 

Useful Websites: 

Please click on the below links for further information: 

GOV.UK Website – UK DBS Checks 

GOV.UK Website – Obtaining An Overseas CRC 

CAA Website – Medical Requirements for Crew Members 

CAA Website – Find an Aero Medical Examiner 

CAA Website – Overseas CRC’s & Further Information 

Irish National Vetting Bureau – Garda Vetting Checks 

GOV.UK Website – Obtaining Your Employment History 

You will need to obtain any Overseas Criminal Record Checks (CRC’s) at your own cost; the cost of these will depend on how many you need and the country/countries you required them from, you will be required to find out any specific information yourself. 

You will need to obtain an EASA Medical Certificate at your own cost; the average cost is approximately £120.00. 

You will need to obtain a DBS Check Certificate / Police Certificate at your own cost; the average cost is approximately £25.00.