General FAQ’s
As the worlds leading tourism group, we have many interesting positions to choose from, a world of opportunities – and not just in the tourism field. The World of TUI offers exciting challenges for you to develop a career.
We offer positions at many different locations. The locations where we currently have vacancies can be chosen directly by using the relevant search function in the “Vacancies” section of our website. You can work in local travel agencies, on board our aircraft or cruise ships, at our holiday destinations all over the world or in our offices in Luton, Crawley, Stockton, Surbiton, and Swansea.
All of our vacancies are advertised our careers site, should you find a vacancy that is of interest to you and you have any questions about the job then you can use the contact us button at the bottom of this page and we’ll get back to you as quickly as possible.
We always ensure that all applications are dealt with in a fair and consistent way at each stage of the recruitment process. The first stage is to search for a suitable vacancy and apply online.
The specific recruitment process for each role will vary depending on the role you’re applying for. The different elements have been designed to assess relevant skills taking into consideration the types of task that the role holder will complete daily.
As much as the recruitment process is about finding the right person for the role, we also want to make sure that the role is right for you and so we see the recruitment process as a two-way conversation: not only are we keen to get to know you, but it’s also your opportunity to find out more about us, TUI and the role you have applied for.
It will take us some time to give your application the attention it deserves. However, we will get in touch with you without delay as soon as we have an update on the status of your application, normally this can take up to 10 days.
Contact Centre FAQ’s
Contact Centre About the Role FAQ’s
Our opening hours are Monday-Friday 9am-7pm, Saturday 9am-6pm & Sunday 10am-5pm. Please note these are our operating hours and not the shifts you will work.
The role you have applied for will include the number of hours the vacancy is for in the job title. 37.5 hours is a full-time role.
Some weeks you will work more or less hours than the hours you have been contracted, however over the month this will average out to be your contracted hours. Should it be that you are owed any time you would receive this time in lieu in the same calendar month.
Our Contact Centre opening hours are driven by our desire to offer great service to our customer, and we do regularly review these hours in line with customer feedback. As a member of our Contact Centre Team, this means that you will be working to a roster which will be based on our core opening hours – over the course of a month and will include some early starts, late finishes and weekends
Flexibility is essential; we want to be famous for the service that we deliver to our customers, especially as we know holidays are such an important time of the year. Our Work Force Planning Team are responsible for scheduling all colleagues working times across the contact centre. You will always receive your roster in advance but it goes without saying, to provide the level of service our customers expect we are flexible and we’ll need you to be too.
You will be provided with your rota 4 weeks in advance.
If you are successful and join the Swansea Contact Centre Team then you would complete a 5 week induction. During this time we would train you on our products, processes and systems. More information about your induction will be shared during the recruitment process.
Contact Centre Application FAQ’s
For this role, you will be able to upload a CV as part of your online application, however this is not a requirement and you can choose not to upload a CV as part of your online application form. There will be a “free text” segment within the application for you to tell us about why you feel you’d be a good fit for the role, and the skills & experience you have that you feel are relevant.
Our Contact Centre roles are advertised on our careers website (www.tuijobsuk.co.uk) where you will be able to view the full job description and apply for the role.
The recruitment process will vary depending on the role you’re applying for. The different elements have been designed to assess relevant skills taking into consideration the types of task that the role holder will complete on a daily basis.
As much as the recruitment process is about finding the right person for the role, we also want to make sure that the role is right for you, you’ll be able to ask the interviewer any questions and understand more about TUI and the role you’ve applied for.
Please allow 10 working days for an update on your application at each of the above three stages.
Unfortunately, due to the volume of applications we receive, we are unable to provide feedback at these stages.
If you are unsuccessful for a role then you will be able to reapply for the same role in 6 months’ time.
Contact Centre Telephone Interview / Interview FAQ’s
Details of what to do at the telephone screening / interview stage will be provided in your invitation email.
Please contact our Recruitment Team at the earliest opportunity: callcentre.recruitment@tuitravel.com
We will be holding our Interviews at our Swansea Contact Centre. Should you be invited to attend an interview you will be sent our invite to interview email, this will confirm all the arrangements including how to book in for your interview and the address of the Contact Centre. If you can’t find a specific date we would encourage you to book into the next available slot.
Remember, you are applying for a Contact Centre position so we would advise smart / casual business attire.
Unfortunately, we are unable to reimburse any travel costs.
Please contact: callcentre.recruitment@tuitravel.com at your earliest opportunity before the telephone screening call / interview. Our telephone screening and interview slots are in high demand and we may be able to give this opportunity to someone else.
You can request feedback via email, please email: callcentre.recruitment@tuitravel.co.uk . Feedback will be delivered via telephone within 28 days of your request, please note we are unable to provide any feedback in writing.
Retail FAQ’s
Retail About the Role FAQ’s
Our opening hours vary depending upon the type and location of the store you are applying for a role in.
Town Centre – The majority are open 6 days a week. Opening hours vary but in general these stores trade Monday to Friday 9.00 – 17.30 and Saturday 9.00 – 17.30.
Retail Park – The majority are open 7 days a week. Opening hours vary but in general these stores trade Monday to Friday 10.00 – 20.00, Saturday 9.00 – 18.00 and Sunday 10.00 – 17.00.
Super Store – The majority are open 7 days a week. Opening hours vary but in general these stores trade Monday to Friday 10.00 – 20.00, Saturday 9.00 – 18.00 and Sunday 10.00 – 17.00.
Shopping Centre – The majority are open 7 days a week. Opening hours vary but in general these stores trade Monday to Saturday 9.00 – 18.00 and Sunday 10.00 – 17.00.
Please note these are our operating hours and not the shifts you will work. You will be provided with more details of opening days and hours in the store you are applying for during the recruitment process.
The role you have applied for will include the number of hours the vacancy is for in the job title. 37.5 hours is a full-time role.
Some weeks you will work more or less hours than the hours you have been contracted, however over the month this will average out to be your contracted hours. Should it be that you are owed any time you would receive this time in lieu in the same calendar month.
Our store opening hours are driven by our desire to offer great service to our customer. As a member of our retail Team, this means that you will be working to a roster which will be based on the stores core opening hours – over the course of a month and will include some early starts, late finishes and weekends
Flexibility is essential; we want to be famous for the service that we deliver to our customers, especially as we know holidays are such an important time of the year. Our Managers are responsible for scheduling all colleagues working times across the store. You will always receive your roster in advance, but it goes without saying, to provide the level of service our customers expect we are flexible, and we’ll need you to be too.
You will be provided with your rota 4 weeks in advance.
Your development is very important to us and our priority is to ensure you have all the skills, tools and knowledge you need to become a destination expert. As part of your initial store induction, you will be required to attend a 3-day residential course at one of our two off-site training centres. These are in Luton and Newcastle and if successful, we will book you the closest training centre to store. Overnight accommodation will be provided depending on the distance you need travel.
Retail Application FAQ’s
There is no requirement to upload a CV with your application form, unless applying for a Retail Deputy Manager or Store Manager role. The online application is opportunity for you to tell us about why you feel you’d be a good fit for the role, and the skills & experience you have that you feel are relevant and so there will be a “free text” segment within the application for this.
Our Retail roles are advertised on our careers website (www.tuijobsuk.co.uk) where you will be able to view the full job description and apply for the role.
The recruitment process will vary depending on the role you’re applying for. The different elements have been designed to assess relevant skills taking into consideration the types of task that the role holder will complete on a daily basis.
As much as the recruitment process is about finding the right person for the role, we also want to make sure that the role is right for you, you’ll be able to ask the interviewer any questions and understand more about TUI and the role you’ve applied for.
Please allow 10 working days for an update on your application at each of the above stages.
Unfortunately, due to the volume of applications we receive, we are unable to provide feedback at these stages.
If you are unsuccessful for a role then you will be able to reapply for the same role in 6 months’ time.
Retail Telephone Interview / Interview FAQ’s
Details of what to do at the telephone screening / interview stage will be provided in your invitation email.
Please contact our Recruitment Team at the earliest opportunity: retail.recruitment@tuitravel.com or speak to the Hiring Manager for the role.
We will be holding our Interviews in store. Should you be invited to attend an interview you will be sent our invite to interview email, this will confirm all the arrangements.
Remember, you are applying for a Customer Facing, store based position so we would advise smart / casual business attire.
Unfortunately, we are unable to reimburse any travel costs.
Please contact: Retail.recruitment@tuitravel.com at your earliest opportunity before the telephone screening call / interview. Our telephone screening and interview slots are in high demand and we may be able to give this opportunity to someone else.
You can request feedback via email, please email: Retail.recruitment@tuitravel.co.uk. Feedback will be delivered via telephone within 14 days of your request, please note we are unable to provide any feedback in writing.