FAQ

For this role, you will be able to upload a CV as part of your online application, however this is not a requirement and you can choose not to upload a CV as part of your online application form. There will be a “free text” segment within the application for you to tell us about why you feel you’d be a good fit for the role, and the skills & experience you have that you feel are relevant. 

Our Contact Centre roles are advertised on our careers website (www.tuijobsuk.co.uk) where you will be able to view the full job description and apply for the role. 

The recruitment process will vary depending on the role you’re applying for. The different elements have been designed to assess relevant skills taking into consideration the types of task that the role holder will complete on a daily basis.

As much as the recruitment process is about finding the right person for the role, we also want to make sure that the role is right for you, you’ll be able to ask the interviewer any questions and understand more about TUI and the role you’ve applied for. 

Please allow 10 working days for an update on your application at each of the above three stages. 

Unfortunately, due to the volume of applications we receive, we are unable to provide feedback at these stages. 

If you are unsuccessful for a role then you will be able to reapply for the same role in 6 months’ time. 

Details of what to do at the telephone screening / interview stage will be provided in your invitation email. 

Please contact our Recruitment Team at the earliest opportunity: callcentre.recruitment@tuitravel.com 

We will be holding our Interviews at our Swansea Contact Centre. Should you be invited to attend an interview you will be sent our invite to interview email, this will confirm all the arrangements including how to book in for your interview and the address of the Contact Centre. If you can’t find a specific date we would encourage you to book into the next available slot. 

Remember, you are applying for a Contact Centre position so we would advise smart / casual business attire. 

Unfortunately, we are unable to reimburse any travel costs. 

Please contact: callcentre.recruitment@tuitravel.com at your earliest opportunity before the telephone screening call / interview. Our telephone screening and interview slots are in high demand and we may be able to give this opportunity to someone else. 

You can request feedback via email, please email: callcentre.recruitment@tuitravel.co.uk . Feedback will be delivered via telephone within 28 days of your request, please note we are unable to provide any feedback in writing. 

There is no requirement to upload a CV with your application form, unless applying for a Retail Deputy Manager or Store Manager role. The online application is opportunity for you to tell us about why you feel you’d be a good fit for the role, and the skills & experience you have that you feel are relevant and so there will be a “free text” segment within the application for this.

Our Retail roles are advertised on our careers website (www.tuijobsuk.co.uk) where you will be able to view the full job description and apply for the role. 

The recruitment process will vary depending on the role you’re applying for. The different elements have been designed to assess relevant skills taking into consideration the types of task that the role holder will complete on a daily basis.

As much as the recruitment process is about finding the right person for the role, we also want to make sure that the role is right for you, you’ll be able to ask the interviewer any questions and understand more about TUI and the role you’ve applied for.

Please allow 10 working days for an update on your application at each of the above stages. 

Unfortunately, due to the volume of applications we receive, we are unable to provide feedback at these stages. 

If you are unsuccessful for a role then you will be able to reapply for the same role in 6 months’ time. 

Details of what to do at the telephone screening / interview stage will be provided in your invitation email. 

Please contact our Recruitment Team at the earliest opportunity: retail.recruitment@tuitravel.com or speak to the Hiring Manager for the role. 

We will be holding our Interviews in store. Should you be invited to attend an interview you will be sent our invite to interview email, this will confirm all the arrangements. 

Remember, you are applying for a Customer Facing, store based position so we would advise smart / casual business attire. 

Unfortunately, we are unable to reimburse any travel costs. 

Please contact: Retail.recruitment@tuitravel.com at your earliest opportunity before the telephone screening call / interview. Our telephone screening and interview slots are in high demand and we may be able to give this opportunity to someone else. 

You can request feedback via email, please email: Retail.recruitment@tuitravel.co.uk. Feedback will be delivered via telephone within 14 days of your request, please note we are unable to provide any feedback in writing. 

Many of our programmes don’t have minimum academic requirements for A Level (or equivalent) or degree grades. However, to meet the academic entry requirements of an apprenticeship, some programmes may need you to have at least a grade 4 or C in both GCSE English and Maths (or equivalent) before you apply.

This will depend on the qualification(s) you already have and the apprenticeship you’re applying for. If you already have a qualification within the same field, you won’t be able to complete an apprenticeship at the same level or higher.

For example, if you already have a master’s degree in a technology-related subject, you won’t be eligible to apply for our Technology Development Graduate Programme, as the apprenticeship for this programme is at master’s level. However, you can apply if you have a master’s degree in an unrelated subject, or a bachelor’s degree in a technology-related subject.

For another example, if you already have a bachelor’s degree in a business-related subject, you won’t be eligible to apply for our Chartered Management Degree Programme, as the apprenticeship for this programme is at bachelor’s level. However, you can apply if you have a bachelor’s or master’s degree in an unrelated subject.

Each case will be looked at individually, however, if you’d like to check this before applying, please look at the relevant programme page for the level of apprenticeship or contact EarlyTalentRecruitment@tui.co.uk.

Of course! You may want to consider the salary and line of work you’d be doing on an early talent programme compared to what you’re doing now, but we welcome applications from all backgrounds, regardless of when you finished your education, and your application will be reviewed in the same way as any other candidate.

Unfortunately, we’re unable to sponsor visas for those applying for our early talent programmes, therefore you’ll need to have the right to work in the UK at the time of application.

1. Application form
The first step is to tell us a little about yourself. We’ve put together a set of questions that’ll ask you about who you are, your education, and your motivation to join TUI.

2. Online tests
Once you’re application has been reviewed, you’ll be invited to complete some online tests – numerical reasoning, verbal reasoning, and logical reasoning – which focus on your general ability to process given information.

3. Digital interview
If your application is successful, you’ll be invited to complete a digital interview where we’ll ask you a few questions about your strengths and motivations. You’ll have a short amount of time to consider your answer, followed by another short amount of time to record your response.

4. Assessment day
If you’re successful after your digital interview, you’ll be invited to attend an assessment day where we’ll have the opportunity to get to know each other a bit more. You’ll also take part in some interactive exercises which are designed to give you an insight into life at TUI.

For hints and tips to help you with our recruitment process, please see our application tips.

Applications for the majority of our programmes open in September, for a start the following autumn. Some programmes may open or reopen at a later date, so if the programme you’re looking for isn’t live right now, please keep an eye on our vacancies page.

We don’t have deadlines for our programmes, as we recruit on a rolling basis. Therefore the sooner you apply, the better chance you’ll have, as once we’ve filled the role we’ll no longer accept applications.

We’ll always aim to get back to you with an outcome as soon as we can, however it may take us a little longer at our busiest times, so we appreciate your patience. If you’ve checked your junk emails and you haven’t heard from us three weeks after applying, please drop us a note at EarlyTalentRecruitment@tui.co.uk and we’ll have a look at the status of your application for you.

Although there’s an option to upload your CV, it isn’t a requirement for our early talent programmes as we’ll ask you all the details we need on the application form.

First of all, please don’t panic! We know things don’t always go to plan. If you email EarlyTalentRecruitment@tui.co.uk, we’ll help you sort it out.

Due to the volume of applications we receive, unfortunately we’re unable to provide individual feedback in the early stages of the recruitment process. If you reach the assessment day, we’ll always take you through your strength and development areas from your performance on the day when we call you with your outcome.

We appreciate you may be interested in more than one area, and that you’ll want to apply to them all to give you the best chance, however we encourage you to research and consider which one suits your strengths and interests the most, and focus on that one application. We can only accept one application per person, per academic year.

Programmes that are open for applications indicate the intake year that is currently being recruited for. If you’d like to take a gap year, you’ll need to submit an application the following year. We understand you may not have made your mind up yet. Ideally we’d like you to start working with us on the agreed start date. However, we’ll consider deferring job offers on an individual basis.

We’re sorry you’ve been unsuccessful on this occasion. If you’re still keen to join one of our early talent programmes, you’ll need to wait until the next academic year to submit another application, as we can only accept one application per academic year per candidate.

We offer apprentice, graduate, and 12-month placement programmes across a number of different business areas.

Most of our graduate and apprentice roles are apprenticeships, and the length of each programme can vary depending on the level and business area, but they’ll always be a minimum of 12 months with a view of moving into a permanent role at the end of it. Our 12-month placements are for those who need to complete a year in industry as part of their sandwich degree. See our page for details about the different business areas you could be a part of at TUI.

We’ve hit pause on our work experience programme for now due to the pandemic, however we hope to run this again in the near future.

Although we don’t currently offer internships, we also hope to introduce these opportunities soon. Keep an eye on our website to keep up-to-date with information on any new programmes.

Our apprentice and graduate programmes are a great opportunity to study for a professional qualification alongside your day-to-day role – and where better than to do this in an industry that helps create magical memories for our customers! We offer a large number of apprenticeships at many levels – see our programme pages for details of what you’ll study.

It’s important to take time for you when you’re not working, so you won’t be expected to study outside of working hours on our programmes. In line with government requirements, you’ll be allocated 20% of your working hours for training (called off-the-job training), which is separate to your day-to-day work. The number of off-the-job training hours will be calculated once you’re enrolled onto your apprenticeship.

Not at all! One of the biggest benefits of doing an apprenticeship with us is that you don’t have to pay any training costs. We’ll even cover the costs of your travel to and from college or university if you need to take part in any face-to-face sessions.

CIMA is more aligned to the work we do at TUI, as it focuses on the commercial and management side of business finance in industry. ACA and ACCA are more directed towards the technical side of accounting, and are therefore more suited to roles within accountancy firms that provide a service to clients. CIMA is our preferred qualification route, however we’ll consider other qualifications on a case-by-case basis if you’re already part-qualified.

Absolutely! At TUI, we believe learning and development really matters for all of us if we’re going to be better at our jobs and further our careers – be it becoming an expert at what we do, broadening our knowledge or moving into a different role. The training for many of the technical skills you need will be given to you by your business area. More general and behavioural skills are delivered through a range of specific programmes, sessions, and an online learning suite, which are delivered by our People Development team.

Depending on the programme you apply for, you could be based at one of our offices in Luton or Surbiton, or our maintenance hangar at Luton Airport for engineering.

While our early talent programmes are primarily based in the UK, we’re part of the largest holiday company in the world, so naturally there are endless opportunities to work abroad! Once you finish your programme, you could go on to work at one of our other global offices, on board one of our cruise ships, in the skies as Cabin Crew, or even in resort as a holiday or ski rep. You may even get the chance to spend some time abroad as part of your programme, depending on business need and the programme you’re on.