With over 300 shops nationwide, Contact Centres in Swansea, Surbiton, Stockton plus our Sales and Service Homeworking teams, working at TUI offers a wealth of full and part time opportunities to further your career. As part of our customer facing team, you’ll have shared goals and be part a team dealing with anything from family beach holidays, to cruises, or weekend breaks and tailor-made trips. We’ll give you all the training you need to be to be successful, all you have to bring is a friendly approach, a great attitude, close attention to detail, and the ability to work flexibly usually including evenings and weekends.
Our customers can quickly and easily book every single aspect of their dream holiday with the simple click of a button. But when they have questions or need some helpful advice, we want to be able to talk to them directly. Our Contact Centres put you at the heart of the action, dealing directly with customers, you’ll do everything you can to make their experience special, in a fun and vibrant environment.
As a member of our retail team you’ll get to engage with our customers in store about every aspect of their dream holiday. Using a combination of new technology and personalised customer service you’ll have everything at your fingertips to showcase our amazing product and ancillaries’ range, bring holidays to life and get customers excited about their holiday.
Joining our virtual sales or service teams you’ll have the convenience of being home based whilst part of a great virtual team, who you’ll stay connected with throughout the day. You’ll love serving customers, whether it’s finding them the best holiday, ensuring that every detail is sorted before they go or when they return, you’ll make sure all our customers consider their holiday to be the best time of the year!
Thomas Newby – Retail Apprenticeship
The Apprenticeship has given me knowledge of geography and marketing, I use these skills and the confidence I have developed to help me improve sales.
Swansea Contact Centre – Senior Customer Service Advisor
I enjoy working in the contact centre because I believe there is a good understanding with the management team and all colleagues. We are all willing to go the extra smile to deliver excellent customer service.