It’s all about the prep
Congratulations on reaching the interview stage with us! Preparing well will enable you to get the best out of yourself on the day. Here at TUI, we want to ensure that you have a positive interview experience that reflects how it feels to work here. That’s why we’re providing some helpful hints and tips and a preview of our interview style ahead of the day. We’re looking forward to chatting with you at your interview.
Helping you to fly high on the day
1. Review the description of the role – Familiarise yourself with the requirements and responsibilities of the role
2. Get to know us – Find out more about TUI to help tailor your answers and share with us why you would like to work for us
3. Come prepared – Look at your skills, experience and achievements and prepare your answers to common questions
4. Remember it’s about non-verbal communication too – It’s not all about what you say, but how you say it. Maintain eye contact, and use positive body language
5. Ask us anything – Come along with some questions to find out more the role, it’s just as important that this is the right role for you
6. Come as you are – We’re all about authenticity here so bring your true self
7. Practice – Practicing your answers will help you feel more comfortable on the day
8. Manage your nerves – There are lots of relaxation techniques you can use to make you feel more at ease, like deep breathing
9. Use the STAR method – Talk about the Situation, Task, Action and Result (STAR) to structure your responses. Here’s an easy guide.
At TUI, we want to make the world a happier place. We’re adventure seekers. Smile givers. Impact makers. We make holiday dreams come true for people around the world as Makers of Happy. To do this, we have three values that our people live by and form an important part of the interview process – Trusted, Unique and Inspiring
Trusted – We’re the ones who make it happen. We make travel easy, combining our human and digital skills to provide the right information at the right time. We deliver on our promises. And if something goes wrong, we put it right.
Unique – We make it personal and we listen. We’re guided by the unique needs of every customer and take pride in finding the best tailored solutions. We go above and beyond to show that we care for people and the world around us.
Inspiring – We make it meaningful. We use our expertise to empower our customers to explore the world and create moments that matter and memories that last a lifetime.
Want to find out more about how we use our values in our interview process? Explore the dropdowns below
For our trusted value, we look for the following competencies:
Drives results – We’re looking for you to take responsibility for your actions so that your colleagues can rely on you. This can be demonstrated by telling us about your passion to exceed goals and expectations, achieve results, meet deadlines and make improvements
Interacts effectively – We’re looking for an honest, open and transparent person to join us. This can be demonstrated by telling us about how you champion the importance of being open and honest, communicate clearly, are sensitive to others needs, build rapport, trust and positive relationships
Make sound decisions – We’re looking for you to consider a broad range of factors when decision making. This can be demonstrated by telling us about how you considers short and long term implications before deciding on best course of action
Focus on the customer – We’re looking for you to do the right thing for our customer. This can be demonstrated by telling us about how you commit to providing exceptional customer service, listen and seek to understand people, show empathy, emotions and concern
For our unique value, we look for the following competencies:
Build relationships – We’re looking for you to treat people as individuals, value differences and play to other people’s strengths. This can be demonstrated by telling us about how you establish connections, maintain rapport and strong relationships, and understand diverse perspectives and backgrounds
For our inspiring value, we look for the following competencies:
Develops oneself – We’re looking for you to listen and learn to continuously improve. This can be demonstrated by telling us about you believe in growth and lifelong learning, manage your time, stay organised, adapt and reflect
Fosters innovation – We’re looking for you to encourage new ideas to continuously improve. This can be demonstrated by telling us about how you generate creative ideas or approaches, are open-minded and adapt to change
Inspires others – We’re looking for you to be passionate about what we do and take pride in achievements. This can be demonstrated by telling us about how you lead by example, show a positive attitude, motivate and influence others, work towards a common goal, give recognition and appreciation
Still have questions…
Hopefully we have all the answers you need here. If not, please reach out to your Talent Acquisition Specialist.
We’re doing a combination of both and can be flexible depending on your location and the needs of the role.
Yes, although the setup is different, we treat virtual interviews the same as in-person. If your interview is virtual, please make sure you’re in a quiet setting, and that you have a stable internet connection that allows you to use your camera during the interview. We recommend a quick test before attending your interview!
We treat all applications in a fair and consistent way at each stage of the recruitment process. The first stage is to search for a suitable vacancy and apply online via our website.
Depending on the role, the recruitment process may vary. We have to assess for relevant skills based on the daily tasks that the role holder will do.
Throughout the recruitment process, we ensure a two-way conversation with you. This is so you can make sure the role is right for you. We’re keen to get to know you, but it’s also your opportunity to find out more about us, TUI and the role you have applied for.
In the rare event that the Talent Acquisition team or Hiring Manager has not provided you with feedback; then please do get in touch with the team. You’ve invested your time and commitment to interview with us so, we’ll provide you with feedback!
For most roles, you can re-apply after 6-12 months. This will be communicated in your email.
We’re unable to cover any costs associated with travel to and from the interview.