Business Analyst Crew & HR
TUI Group is the world’s number one integrated tourism business. Airline Technology is a global team within TUI technology responsible for Airline Technology. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.
At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.
We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
The Business Analyst is a critical thinker with a keen eye for detail. Actively consulting with stakeholders, probing to create and communicate a common understanding of the problem that needs solving. Working within a fast-paced agile environment, the Business Analyst thinks outside of the box, loves collaborating across teams and is a lifelong learner.
ABOUT THE JOB
- As a Business Analyst, you are part of a cross-functional team that delivers software solutions for airline operations systems from conception to operation
- You will ensure that our applications are continuously improved to support our business customers
- You will collaborate with architects, data analysts, digital analysts, software developers, technology leads and UX/UI designers to clearly define, document and communicate requirements that will enable implementation of new changes and enhancements to our digital platforms in an agile manner
- You’re responsible for evaluating solution options, consulting with stakeholders as needed to define and articulate business needs in a way that enables the design and delivery of technical solutions that add value across TUI global platforms and services
- You use your deep understanding of TUI products and systems, business models, processes, data flows and their link to business capabilities to plan and deliver high quality business analysis that supports the ongoing delivery of growth and digital transformation across our key markets
- Working alongside a varied set of technology and business stakeholders, you define and document new business, user, and system requirements, considering impacts to upstream/ downstream services
- You manage the requirement lifecycle from planning through to elicitation, testing, delivery, and business acceptance
- You can provide business analysis to multiple agile delivery teams and work closely with the product owner, technology lead and business partners to prioritise and manage complex backlogs
- You will also support the software operation/management as 2nd level support which includes incident analysis, incident management, handling of configuration requests and testing
- You are responsible to keep documentation of applications in your area of responsibility up to date
- As a Business Analyst you distil the needs of business and using your strong collaboration skills you support your team to deliver the best solutions to our customers’ needs
- You are commercially astute, focusing on solving business problems in the best way
- You love to work in an international, multi-cultural team
- You challenge constructively and have high expectations of yourself and others
- You always drive for excellence, ownership and self-organisation at team and personal level
- You love to learn and acquire new skills and keep up to date with latest developments in your focus areas
- You’re an active member in the Business Analyst community
- Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do
ABOUT YOU
- Extensive experience in IT-system design and requirements management, preferably in airline or tourism sectors
- Proficiency in agile development methods and project management
- Strong analytical skills for comprehending and communicating complex problems to both technical and non-technical stakeholders
- Experience in creating, analysing, and validating detailed functional specifications and system design elements
- Skilled in requirements elicitation techniques such as BPM, UML, test/use cases, and prototyping
- Software proficiency: MS Office, Jira, Confluence and AWS cloud solutions
- Fluent in English, with advanced communication skills for interdisciplinary and international teamwork
- Strong negotiation skills with both external and internal partners
- Desirable is a technical or business degree, or equivalent qualification
- Knowledge in SQL queries, Java, web services, CI/CD pipelines, and automated testing as well as understanding of IT architecture concepts; programming skills desirable
ABOUT OUR OFFER
- Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
- Fantastic holiday benefits including discounts, special offers
- Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
- Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
- Development and career opportunities: We offer a wide range of digital training and international career opportunities.
- Additional benefits relevant to the local market that you'll be based in
At TUI, we know people are as diverse as the destinations we send our customers to. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here
If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.
Please Note: These vacancies will be managed by an International Recruitment Team and therefore your application may be viewed by TUI colleagues outside your home country.
#TUIJobs #LI-DVB
Related content
-
Your career at TUI Working for TUI means creating unforgettable experiences. If you like working in the air, on the ground, or at sea, if you're an experienced pro or just out of school, you will find your new career in one of our brilliant teams.
-
About TUI We're team players. Holiday dream creators. Industry innovators. We’re TUI, a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
-
The best team in travel We’re a leading global travel and leisure experience company but our real deal is creating unforgettable holiday experiences for all our customers. Together with more than 65 000 colleagues, we are the best team in travel.
-
-
-
-
FAQ
-
-
-
-
-
-
Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
-
Cruise We power an impressive fleet of 16 cruise ships spanning three dynamic brands. Teams of passionate individuals not only setting the stage on board, but also behind the scenes at our vibrant head offices where we craft unforgettable memories for our guests.
-
Hotels & resorts The world is yours to explore at TUI. Join us for your dream career across our global destinations, where every role promises unforgettable experiences and a chance to leave a lasting impact on our guests worldwide.
-
Retail and Contact Centres Whether you’re engaging with our clients through our digital channels or offering personalised service in one of our 1,600+ retail stores across Europe, your role is pivotal in crafting unforgettable holidays.
-
Early careers Whether with an apprenticeship, a dual study program or an internship, we offer you a great variety of early career opportunities to start your journey with TUI.
-
Engineering & maintenance Having safe and reliable aircraft available when and where we need them is fundamental to delivering the excellent customer experience we’re famous for, and that all starts with our Engineering & Maintenance teams.
-
Airline Working for TUI in our Airline offers you a job like no other. Our passion is delivering unforgettable experiences for our customers. Our people make this happen.
-
Digital, Tech, & Data | Agile Evolution Find out what agile working means at TUI and how our Scrum Masters work towards making TUI a fully agile company
-
-
Digital, Tech, & Data | Digital Product As the world's leading tourism group, we're driven by technological passion and expertise. Find out how our Digital Products allow us to do just that.
-
Digital, Tech, & Data | Machine Learning and Automation Join our team to study, implement ML algorithms, and develop innovative machine learning applications.
-
ux-ui Our team is dedicated to crafting the most immersive and seamless digital journey for our customers
-
Digital, Tech, & Data | Meet our Colleagues Meet TUI's Tech and Data Science Team: Discover how our people-driven culture, built on trust, transparency, and a test-and-learn mindset, sets us apart.
-
Digital, Tech, & Data | Data Solutions Architecture Discover the Power of Data Solution Architecture at TUI Tech and unleash the business IT needs
-
Tech, Digital & Data TUI is influencing and shaping the digital world of travel which requires the latest and most innovative technologies, tools, systems and working methods. Explore careers in digital, tech & data.
-
Digital, Tech, & Data | Data Analytics, Engineering and Science Explore TUI's Data Analytics, Engineering and Science to discover how we leverage data-driven insights to transform the travel industry.
-
Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
-
Digital, Tech, & Data | What we do Discover how our dedicated IT teams at TUI drive digital transformation and ensure seamless processes
-
Digital, Tech, & Data Explore TUI's Software Development, API, and DevOps expertise and discover how we leverage cutting-edge technologies
-
Crystal Ski
-
Digital, Tech, & Data | Solutions Architecture Join TUI's Solution Architecture team, where you'll steer the course of our integration solutions
-
-
-
-
-
-
How we hire At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
-
-
-
-
-
-
Come as you are. This is how we do diversity and inclusion at TUI...