Customer Service Advisor - Swansea

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Swansea, GBR Hybrid Full Time or Part Time 129279 30 - 37.5

Joining the TUI Contact Centre Team as a Customer Service Advisor, we will help you become an expert of our destinations, products and procedures to respond to, resolve and service a range of customer contacts. You will put all customers at the heart of our business and constantly ‘go the extra smile’ by creating unforgettable holidays that make us famous for service and create customers for life.

This role is based on our hybrid working model where you spend some part of your working week in our office (2/3 days) and the rest of the week working from home. We’ll provide you with the tools, training and tech to be able to work in this way, you’ll need a quiet environment and internet connection when working at home. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting global team.

Our Contact Centre core opening hours are Monday to Friday 09:00 – 19:00, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00. To provide great service to our customers we work a varied shift pattern, including regular weekends and evenings.

WE ARE RECRUITING FOR TWO START DATES IN NOVEMBER 4th & 25th 2024.

PLEASE NOTE WE HAVE 30HRS ROLES AVAILABLE. ANYONE INTERESTED IN 30HRS POSITION, PLEASE SPECIFY YOUR PREFERENCE IN THE APPLICATION. YOU WILL BE EXPECTED TO WORK FULL TIME HOURS FOR THE DURATION OF 7 WEEKS TRAINING.

ABOUT OUR OFFER

Salary £23,550
Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Investment in your development and career progression
Pension scheme and life assurance
Hybrid Working Opportunity

ABOUT THE JOB

Using your personality, you’ll inspire and respect our customers and your colleagues whilst sharing a great amount of fun
Technology is evolving every day, so is TUI. By providing you with the best tools, you’ll build your knowledge to understand our customers and adapt your style to help answer questions, improve customer satisfaction and loyalty
If things don’t go to plan, you will be confident to discuss, investigate and resolve every customer question or complaint
Your drive to achieve will lead you to rise to the challenge and exceed all your Contact Centre targets
You’ll be confident and able to respond to all types of customer contacts including phone, email, letter & social media
Our customers will be at the heart of everything you do, you’ll ensure they understand exactly what you and our business can do to help them, you will take pride in your work is accurately documented

ABOUT YOU

Excellent customer service skills
Confidence to handle multiple customer contacts and administrative tasks in numerous systems whilst complying with procedures
Strong commitment to achieve targets and overcome challenges
Team player who engages and collaborates at all times with customers and colleagues
An organised individual who takes pride in their work and responsibility of their own development
Ability to use initiative to proactively spot and resolve potential problems
Passion to work within the tourism, although travel experience is not essential for the role
You’ll need to be flexible with your schedule and open to working a variety of different shifts including evenings and weekends
Be able to work from our Swansea office 2/3 times per week

Home Working Requirements

You will have a suitable space that allows you to work comfortably and away from general ‘home’ activities
You will be required to have a suitable broadband connection that has a download speed of at least 10 Mbps and an upload of at least 3 Mbps

At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.*
*We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.