Hotline Agent - Morocco

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Casablanca, MAR Hybrid Full Time 125917 40

Join our TUI Global Business Services Team in Morocco as Hotline Agent and provide excellent service and problem solution to German-speaking and global customers, retail agencies and internal partners within TUI.

ABOUT THE JOB

Main responsibilities

Handling remote customer relations:

Applying remote customer relations techniques
Greeting and taking charge of the caller
Handling remote requests (multi-channel: inbound/outbound/back office, etc.)
Using remote customer relations tools
Handling difficult situations
Handling written customer relations (mail, email, SMS, chat, etc.)

Managing remote customer relations activity:

Effectively manage your activity in terms of flows and the team
Keep abreast of changes in the environment, products and services

ABOUT YOU

Minimum Working and Intellectual abilities

A high knowledge of Tourism & hospitality industry
Previous experience as manager of Customer Relationship

Degree / Intellectual abilities

Baccalaureate and above in all disciplines

Required relevant work experience

6 months to one year preferably in offshoring and/or contact centres

Technical Competencies

Excellent command of office automation tools: (Excel, Word)
C1 level in German and English (spoken, written and read)
Dutch and Spansih languags are nice to have

Personal Qualities

Thoroughness
Analytical skills
Good communication skills
Good interpersonal skills
Open-mindedness
Negotiation skills
Ability to convince
Organizational skills
Stress management
Ability to listen
Confidentiality

ABOUT OUR OFFER

Working in the leading global tourism group: we thrive by working within intercultural environments, where you’ll have opportunities to work with international projects and teams.
Mobile working and flexible working hours: We believe that work is something you do, not where you go. Our offer: our TUI Ways of Working (hybrid working) & TUI Workwide (Working from abroad).  
Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
Personal benefits: We offer attractive remuneration, generous company discounts, extensive health & wellbeing offers and much more.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA