Transformation Project Manager

  • Luton, United Kingdom

  • 117342

  • Hybrid

  • Permanent

  • Full Time

  • 37.5

The role holder will play a key role in the transformation of TUI across its international Markets. TUI is coming from a place where local markets have operated largely independently with disparate IT systems, business processes and KPIs and are moving to more common systems and processes. These will support TUIs growth ambitions whilst ensuring we are lean and efficient. The Transformation Project Manager role is responsible for the planning, coordination and completion of projects across TUIs Markets as part of our Digital Transformation strategy. You will oversee all aspects of each project to set deadlines and drive teams to meet them, ensure responsibilities across matrix managed teams are clear, and monitor and summarise progress of each project to provide all stakeholders with a transparent view of where we are in achieving our target outcomes. TUI works using an Agile approach and you’ll work with business and technology teams to understand how all aspects of a plan come together so we have the people change, process change and technology change aligned to deliver the outcomes. You will report in to one of our Programme Managers within the Markets Transformation team.

We have teams organised by Holiday Product (e.g. Flight Only), by digital service (e.g. Pricing, Sales, Finance) and focused on change within Regions (e.g. Western Region) and you will ensure that there is alignment across these teams for the projects you work on. The Markets Transformation function is responsible for a number of key processes (e.g. Mid-term planning, Programme Increment Planning, Business Design) and you will support the effective running of these processes and will continuously improve these to deliver better quality outcomes. We need a wide degree of creativity and flexibility and are looking for people comfortable with accepting ownership for and accomplishing new and different requests, and in working to turn ambiguity in to clarity. 

Please note, applications for this role will close on: Sunday 1st October




  • Ensure that the outcomes of your projects are delivered within planned time windows, that scope is clearly defined (what features we need to achieve target outcomes) and that this is done in the most efficient way to keep costs as low as possible. 
  • Work with the Regional Transformation Teams, Product Owners and Operational stakeholders to ensure that the business inputs in to and is ready to accept the change using our Change Management toolkit (highlighting any issues or risks with this to relevant stakeholders and ensuring action plans are in place and followed up on). 
  • Work closely with your Technology counterparts (Technical Architects, Delivery Leads, Business Analysts) to ensure that any technical changes are planned in and resources required to support this are in place (flagging any risks and issues when this is the case).
  • You will actively manage resource availability and will continuously review if you have what you need to deliver your target outcomes and where you don’t will work with the necessary stakeholders to address this. This includes working with any third parties/vendors. 
  • Ensure there is effective governance in place for your projects (in line with the overall governance framework) and support the wider Markets Transformation team on the governance processes we lead. 
  • Perform risk management to minimise potential risks and prevent them turning in to issues, and when we have issues you will actively manage these ensuring clarity of ownership to resolve these. 
  • Work with the Testing teams to ensure testing time is incorporated in to your plans and that the right level of testing is planned and completed to enable sign off.
  • You will create and maintain relevant project documentation (e.g. confluence pages outlining scope and outcomes, plans, risk and issue logs, action logs). 
  • Support the business sponsor in setting up the project ensuring effective on-boarding of stakeholders, and actively manage business stakeholders across all of our markets to support achieving outcomes. 
  • Support options analysis – modelling and reviewing different planning scenarios using data and insight to form recommendations for your projects (and supporting the Programme Managers on wider Programme and Portfolio planning).
  • Use and continually develop leadership skills to support delivery of your projects outcomes. 
  • Support the wider Markets Transformation team to deliver the overall Transformation objectives, and to effectively run the processes we are responsible for (e.g. complete preparation for Programme Increment planning, capture Steerco decisions and actions).
  • Control changes to agreed timelines and outcomes and ensure that impacts to the desired Outcomes are clearly understood and signed off.




  • Proven track record of delivering project outcomes which span multiple business areas working with digital / technology teams (preferably in an Agile environment and internationally).
  • Has a high degree of experience in building and understanding complex plans, understanding the environment, with the ability to prioritise the most important or highest value tasks.
  • Excellent written and verbal communication skills (in English, other languages an advantage)
  • Solid organisational skills including attention to detail and ability to multi-task.
  • Able to negotiate and resolve conflicts within the team or diverse senior stakeholders. 
  • Able to build highly motivated empowered teams, formed from a matrix environment.
  • Experience of presenting to all levels including senior stakeholders across technology and business areas. 
  • Experience of Agile ways of working with technology teams.




  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Discretionary Bonus Scheme
  • Private Medical Insurance, single cover with option to add dependants
  • Permanent Health Insurance
  • Pension scheme and life assurance 


​We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.


We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email

Your application is important to us and we aim to get back to you shortly after the closing date