Port Staff Agent

  • Ibiza, Spain

  • 126878

  • Onsite

  • Fixed term

  • Full Time

  • 40


Join our Operations & Delivery team as a Port Staff Agent in Ibiza where you will be one of the points of contact for the cruise line for embarkation and debarkation operations. You will work as a team member for the Port Operations and Operations Team, ensuring a high standard and quality service to achieve the highest guest and client satisfaction. 

Intercruises Shoreside & Port Services is a TUI owned specialist business providing cruise ship handling services to cruise lines in destinations throughout the world.  
You will be assisting cruise lines and other channel clients with their daily operations. 


If you have got the right to work in Spain and speak English, keep on reading!

You can find all necessary documents here.




  • A job at TUI offers more than your basic salary which already starts at 19.000 € gross per year.
  • Working days Monday till Friday, 39 hours a week
  • We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.  
  • Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  
  • We offer seasonal (fijo discontinuo) starting mid March till the end of October 2024, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.



  • You have knowledge, experience and understanding of operations in a holiday destination and/or cruise business.  
  • You are a confident decision maker, even when working under pressure. 
  • Excellent communication skills, both verbal and written, in English, plus fluency in the local language. 
  • You have a pro-active guest service mindset with a clear focus on quality and efficiency. 
  • Able to work in a flexible manner (including different work shifts) depending on cruise ship or operations schedules will be required. 
  • You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.  
  • Own transport essential. 



  • Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service.  
  • Support operations agreed with our Cruise and Operations clients, throughout all the various stages involved in the process and assisting to control operations. 
  • Work together with the Team for the smooth operations from start to end. 
  • Keeping constant contact with the Team and providers to ensure a high-quality standard in the service.  
  • The position involves days of operation in the port, early starts and demands work during some weekends.


We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA. 
#TUIDestinationJobs #TUIJobs #LetsTUIit




Do you have any questions regarding this job offer? Get in touch!

Destination Jobs Talent Acquisition Team

Email: candidates.tuimm@tui.com

Please note: Only for questions or queries. Applications will only be accepted via the Careers Portal.