What we do

Global IT Organisation

To ensure that TUI can bring a smile to the face of their guests day after day, our IT departments ensure smooth processes and are part of TUI’s digital transformation. 

So IT teams across the business started working in a domain organisation in October 2020.

This will not only be an organizational change for about 1500 colleagues. A domain oriented IT organisation will change the way colleagues will work together as a global team and the way they provide capabilities and services to the business and colleagues. In the past, IT teams were mainly locally organized.

The new set up brings all IT colleagues in one international organisation together, which work in partnership with our business colleagues. The new global IT organisation consists of four Global Master Domains managing certain IT products and services and a Technology Office.

The new IT Domain Organisation will span across all markets and Group functions. Each domain has full responsibility for their IT products and services across all markets and functions.

The organizational chart of the new IT Domain Organisation can be found here.


We create innovative solutions for our customers and guests by bringing together the right people and the right technologies.

Flexibility is our top priority and so we work daily in an agile, dynamic environment, which is characterised by the search for new ideas and the corresponding willingness to change.

One outcome of this new way of working is a new platform.

It will be built entirely around our travelers and offer them the flexibility they want with the high quality service and convenience that have been trusting TUI to deliver for years.

This new platform will be known as TRIPS and covers the whole holiday product life cycle from sourcing to selling. It will be our entire technology eco system for the markets. Within the TRIPS platform are all essential elements – hotel purchasing, own and third-party room allotments, flight management, product packaging, price and yield, CRM, web front-end and app.

How we do

Development Programme for:ward

“Our business is changing: some roles and work scopes will change meaning new skill sets will be needed.”

TUI IT´s development programme for:ward has started in 2021. The focus of the programme is to accelerate TUI´s digital transformation by supporting colleagues to get the right skills needed for TUI´s way towards a digital platform company. At the heart of the programme there are two streams: role transition and on-demand learning.

Our role transition stream offers our IT colleagues intensive up- and reskilling within Data & Analytics as well as DevSecOps engineering. Of course, we will re-validate these focus areas on a regular basis.

On-demand learning provides our colleagues access to Udemy´s collection of top-rated business and technical courses to develop their expertise – any time, any place.

The Vision of our programme is „At TUI, continuous learning is a natural part of business delivery“. This will be supplemented by our new work mindset and a focus on peer learning & interaction.

TUI Tech Academy

In addition to our internal development programme for:ward and to support a culture of lifelong learning within the focus of implementing TUI’s IT Strategy, we developed the TUI TechAcademy.

It includes a collection of webinars that have been presented by our own experts in the field sharing knowledge and information on technology topics relevant for TUI, like API, Data, Cloud, DevOps amd Blockchain.

Learnings range from general introductions to more specific topics with an in-depth focus and are available to all our colleagues.