Assistant General Manager

Join TUI Hotels & Resorts as Assistant General Manager at our 5* luxury hotel brand – The Mora. This role is also responsible for Rooms Division and will oversee the activities of departments including Front Office, Housekeeping Services, Laundry, and Guest Services. You will support the Hotel General Manager to maximize profitability and ensure the highest guest and team member satisfaction. You will implement and lead the overall daily quality process at the hotel.

ABOUT THE JOB

• Maintain and promote the hotel’s operational excellence. 
• Direct all operational activities towards supporting the Hotel’s Mission, Vision, and Core Values.
• Work closely with the General Manager in the day-to-day operation of the hotel to ensure profitability and consistently high standards of product and performance, service recovery and problem resolution.  
• Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.
• Supervise the budgeting, forecasting, training, and colleague development of the Rooms Department including Housekeeping Services, Front Office, Concierge and Guest Services.
• Prepare and forecast actual results for the Rooms Division revenue and expenses and coordinate with department heads all enforcement of policy and/or improvements in services where needed.
• Plan, update and attend various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc. 
• Develop and maintain effective communications and favorable working relationships by fostering and promoting harmonious working relationships to maximum employee morale, productivity, and efficiency/effectiveness.
• The ability to safeguard guests and employees with your coherent knowledge, experience and application of health and safety guidelines. 

ABOUT YOU

• You will demonstrate a substantial and successful track record in leading hotel operations (preferably 5-star) as Assistant General Manager/ EAM or equivalent hotel leadership role.
• Minimum ten years hotel experience required, with several years within a managerial role or related department. 
• Excellent people leader with the strong ability to motivate and inspire at all levels.  
• Strong interpersonal skills and attention to detail.
• Self-discipline, initiative, and leadership ability.
• Creative and effective team player, possessing a high degree of professionalism, human resources management capabilities, business acumen, energy, and determination.
• Must be able to handle the demands of a fast-paced hotel environment while simultaneously coordinating a wide range of activities.
• Proven organizational skills, able to set and meet deadlines with quality results.
• Able to work and deal with several Hotel Software Systems.
• Detailed knowledge of Property Management System (Preferably experienced in Opera)   
• Cultural intelligence with the ability to work with a develop an international workforce. 
• Languages required: Excellent English is required. Local or other European languages would be highly desirable. 

Applications close Wednesday 8th May. Interviews will be scheduled with shortlisted candidates thereafter.

ABOUT OUR OFFER

• Competitive salary and benefits as standard.
• Additional reward model according to entity and home country including financial, travel, health & wellbeing, and lifestyle. Accommodation in the hotel with full board in main restaurant.
• Return ticket every 12 working months (for expat).
• Working within a fast-growing international hotel company within the world’s leading tourism group.
• We promote career development with wide range of international opportunities across our business with an exceptional approach to your learning – access to free learning platforms & language lessons.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

The Mora is a new 5* hotel brand, combining laid-back, contemporary luxury with a highly tailored and flexible approach that lets guests follow their mood into the moment. Whether it’s breakfast at 2pm, a relaxing spa treatment on the beach, or downtime in the room with a favorite cocktail, they set the schedule for a holiday that is an energy source for life. We are driven by curiosity and inquisitiveness, constantly seeking to reimagine the ordinary to elevate the experience for every guest. Because we know it’s not just the grand gestures that make a stay remarkable, it’s all the small moments too. 

TUI is the world’s leading tourism group. The broad portfolio gathered under the Group umbrella consists of strong tour operators, 1,600 travel agencies and leading online portals, five airlines with around 150 aircraft, over 400 hotels, 15 cruise liners and many incoming agencies in all major holiday destinations around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 27 million customers with an unmatched holiday experience in 180 regions.