Ground Operations Manager (all gender) für Hapag-Lloyd Cruises
Hamburg, DEU
Hybrid
Permanent
Full Time
40
130861
WAS DICH ERWARTET
- Eigenverantwortliche Organisation und Abwicklung der An- und Abreisearrangements sowie der Vor- und Nach-programme der einzelnen Reisen
- Erstellung des technischen Ablaufplans auf Basis des touristischen Einkaufs
- Operative Planung und Abwicklung der finalen Programme sowie Kalkulation von individuellen Gästeanfragen
- Koordination aller ablaufrelevanten Informationen für den Passagierwechsel
- Pflege der für die Touristische Operations zur Verfügung stehenden Systeme
- Fristenüberwachung und -kontrolle der eingekauften und geplanten Leistungen
- Kontrolle der Dienstleisterrechnungen mittels SAP MM
- Kalkulation von Programmpreisen sowie Überwachung und Prüfung der Betriebswirtschaftlichkeit bei Vor- oder Nach-programmen
- Sonderflugabwicklung mit Lieferung der Vertragsbestimmungen
- Transferplanung und -Abwicklung während der deutschen Saison
- Korrektur der Reiseleiteranforderungen sowie Organisation, Abwicklung und Briefing der Reiseleiter
- Überprüfung und ggf. Korrektur der Reiseinformation incl. Einreise- und Gesundheitsbestimmungen
- Krisen- und Notfallmanagement bei Sonderfällen
- Koordination und Supervision in den Austauschdestinationen
- Unterstützung bei der Vorbereitung von produktbezogenen Events
WONACH WIR SUCHEN
- Abgeschlossene Ausbildung, idealerweise mit Schwerpunkt Tourismus sowie sehr gute, weltweite Zielgebietskenntnisse und mehrjährige touristische Erfahrung (idealerweise mit Schiffserfahrung)
- Fließende Englischkenntnisse in Wort und Schrift
- Sicherer Umgang mit MS Office Anwendungen
- Eigeninitiative, Kreativität und Begeisterungsfähigkeit
- Verhandlungsgeschick und ganzheitliches, operationelles und betriebswirtschaftliches Denken
- Selbstständiges, strukturiertes und teamorientiertes Arbeiten
- Bereitschaft zu gelegentlichen Dienstreisen
WORAUF DU DICH FREUEN KANNST
- Eine flexible Arbeitszeitkultur mit zwei Mobile-Office-Tagen pro Woche
- Eine marktgerechte Vergütung mit Erfolgsbeteiligung sowie 30 Urlaubstage
- Attraktive Rabatte auf Kreuzfahrten mit unseren Flotten sowie auf viele weitere Angebote im Tourismusbereich
- Bezuschussung zu deinem ÖPNV-Ticket sowie zu deinem PLUXEE Restaurant Pass
- Ein modern eingerichteter Arbeitsplatz in zentraler Lage, nur eine „Seemeile“ vom Hauptbahnhof entfernt
- Eine zeitgemäße Führungs- und Unternehmenskultur geleitet von unseren Werten "Wertschätzung, Vertrauen und Nachhaltigkeit"
- Regelmäßige Feedback- und Entwicklungsgespräche zur gezielten Förderung deiner Stärken und beruflichen Laufbahn
- "voiio" als starken Employee Assistance-Partner an deiner Seite
- Sowie auf viele weitere umfangreiche Sozial- und Gesundheitsleistungen (JobRad, eigenes Fitnessstudio im Haus, Eltern-Kind-Büro, Firmenfitness-Kooperation mit WELLPASS, interne Yoga-Kurse, Massage, betriebliche Altersvorsorge u.v.m.)
Bei jedem Schritt behalten wir den Gast im Fokus! Möchtest du diese Extrameile mit uns gehen?
Wir freuen uns auf deine Bewerbung – ungeachtet deines Alters, Geschlechts, deiner Nationalität, ethnischen Herkunft, Religion, Weltanschauung, sexuellen Orientierung und/oder Behinderung.
Bitte bewirb dich mit deinen aussagekräftigen und vollständigen Bewerbungsunterlagen (Anschreiben, Lebenslauf, Zeugnisse/Zertifikate) ausschließlich online.
Hast du Fragen zu TUI Cruises und/oder unserem Bewerbungsprozess? Auf unserer Karriereseite findest du umfassende Informationen und FAQ. Oder schreibe uns eine E-Mail an hr@tuicruises.com. Wir antworten dir schnellstmöglich zurück.
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Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
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Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
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Come as you are. This is how we do diversity and inclusion at TUI...
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Destination Services These ‘Makers of Happy’ are our onboard experts, helping to create unforgettable experiences for our customers. From organising activities and tours, to advising on the best places to go independently, our team ensure our customers make the most of their precious time ashore in the culture-packed and diverse destinations we visit.
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Entertainment Travel the world and do what you love – and join an award-winning team as part of the deal. We’ve picked up a few gongs at the Wave Awards, the cruise world’s answer to the Oscars. So fair to say we pride ourselves on the high-calibre entertainment programme we host onboard.
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Diversity, Equity and Inclusion UK&I We're here to create unforgettable experiences. For customers. For each other too. To do this, we need to be ourselves, every day. Feel we belong and feel good in our unique-ness. That's why diversity, equity and inclusion are important to us. So our simple ask is to 'Come As You Are', and make sure that other people can do it, too. Because together, our potential is limitless.
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Questions about the job?
I'm happy to answer them.
Email: hr@tuicruises.com
Please note: For enquiries only. Applications are only accepted online.
