TUI GOC Performance Officer & Safety Specialist m/w/d
The Performance Officer and Safety Specialist is responsible for the thorough investigation and analysis of all incoming Safety reports. This includes categorizing the reports according to the Safety Management System (SMS) tasks and conducting risk assessments. The specialist provides detailed feedback and statements to customer airlines, ensuring transparency and effective communication.
In addition, the specialist is tasked with preparing, analysing, and distributing KPIs, SPIs, quality reports, and various statistics on a periodic basis or upon request. This role contributes to continuous improvement, operational safety, and data-driven decision-making by providing accurate and timely insights.
The Performance Officer and Safety Specialist plays an active role in supporting the preparation, execution, and follow-up of internal and external audits, ensuring that all necessary documentation and processes are in place for a successful audit outcome.
Furthermore, the specialist is involved in cross-functional projects and actively contributes to internal initiatives aimed at improving operational processes, enhancing safety culture, and aligning with the strategic goals of the TUI Group.
ABOUT OUR OFFER
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & wellbeing support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- Investigation of Safety Reports, SMS Task including Risk Assessment and Feedback to TUI-Airlines/customers
- Identifying problems within TUI GOC procedures and preparing corrective actions to avoid occurrences. In case of knowledge deficits, he must initiate training measures.
- Supporting the preparation, execution, and follow-up of internal and external audits
- Creating and preparing TUI GOC Trainings
- Coordinate new GOC projects and initiatives.
- Post processing of training measures and analysing the effort and benefit
- Preparing and analysing of TUI GOC KPIs and SPIs
- Responsibility to keep the TUI GOC QRH and TAS GOC Manual up to date
- Ensure compliance with current regulations and standards
- Close liaison and cooperation with Experts Navigational Systems and Dispatch Procedures and GOC Main Trainer
- Representing the Manager for Training and Compliance Standards during their absence
ABOUT YOU
- Education/Studies: Owner of the “German Flight Operations Officer License” or any other dispatcher license
- Work experience: Several years of experience as a Flight Operations Officer “Short-Haul “
- Several years of experience in Airline Operation
- IT knowledge:IDPS systems and Microsoft 365
- Language skills: Fluent in German and English
- Customer-focused and results-oriented approach
- Demonstrating, supporting, and developing collaboration & teamwork
- Driving changes forward
- Flexibility and resilience
Please note that participation in an assessment center is mandatory for a successful application.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
TUI GOC Performance Officer and Safety Specialist m/w/d
Der Performance Officer und Safety Specialist ist verantwortlich für die gründliche Untersuchung und Analyse aller eingehenden Safety Reports. Dies umfasst die Kategorisierung der Reports gemäß den Aufgaben des Safety Management Systems (SMS) sowie die Durchführung von Risikobewertungen. Der Spezialist stellt detailliertes Feedback und Stellungnahmen für Kundenfluggesellschaften bereit, um Transparenz und eine effektive Kommunikation sicherzustellen.
Darüber hinaus ist der Performance Officer damit betraut, KPIs, SPIs, Qualitätsberichte und verschiedene Statistiken periodisch oder auf Anfrage vorzubereiten, zu analysieren und zu verteilen. Diese Rolle trägt durch die Bereitstellung präziser und rechtzeitiger Einblicke zur kontinuierlichen Verbesserung, zur operativen Sicherheit und zu einer datengestützten Entscheidungsfindung bei.
Der Performance Officer und Safety Specialist spielt eine aktive Rolle bei der Unterstützung der Vorbereitung, Durchführung und Nachbereitung interner und externer Audits. Dabei wird sichergestellt, dass alle notwendigen Dokumentationen und Prozesse für ein erfolgreiches Audit-Ergebnis vorhanden sind.
Darüber hinaus ist der Performance Officer und Safety Spezialist in bereichsübergreifende Projekte involviert und leistet einen aktiven Beitrag zu internen Initiativen, die auf die Verbesserung von Prozessen, die Stärkung der Sicherheitskultur und die Ausrichtung auf die strategischen Ziele der TUI abzielen.
ÜBER UNSER ANGEBOT
- Persönliche Vorteile: Attraktive Vergütung, freiwillige Bonusprogramme, großzügige Reisevorteile, umfassende Unterstützung für Gesundheit und Wohlbefinden und mehr.
- Flexibles Arbeiten: Arbeit ist etwas, das Sie tun, und nicht, wohin Sie gehen. Wir fördern eine gesunde Work-Life-Balance mit einem dynamischen Arbeitsumfeld.
- Eine Karriere zum Gestalten: Greifen Sie auf den TUI Learning Hub zu, um sich weiterzuentwickeln und Ihre Ambitionen zu verwirklichen.
- Erweitern Sie Ihr Netzwerk: Wir fördern die interkulturelle Zusammenarbeit und bieten die Möglichkeit, an globalen Projekten und Teams zu arbeiten.
- Gemeinschaft: Beteiligen Sie sich an unglaublichen lokalen Wohltätigkeits- und Nachhaltigkeitsinitiativen wie der TUI Care Foundation.
ÜBER DEN JOB
Untersuchung von Safety Reports, SMS-Aufgaben einschließlich Risikobewertung und Rückmeldung an TUI-Airlines/Kunden
"Identifizierung von Problemen in den TUI GOC-Prozessen und Ausarbeitung von Korrekturmaßnahmen, um Wiederholungen zu vermeiden. Im Falle von Wissensdefiziten ist er verpflichtet, Schulungsmaßnahmen einzuleiten.
Unterstützung bei der Vorbereitung, Durchführung und Nachbereitung interner und externer Audits
Erstellung und Vorbereitung von TUI GOC-Schulungen
Koordination neuer GOC-Projekte und Initiativen
Nachbereitung von Schulungsmaßnahmen sowie Analyse des Aufwands und Nutzens
Vorbereitung und Analyse von TUI GOC KPIs und SPIs
Verantwortlichkeit für die Aktualisierung des TUI GOC QRH und des TAS GOC Manual
Sicherstellung der Einhaltung aktueller Vorschriften und Standards
Enge Zusammenarbeit und Abstimmung mit Experts Navigational System and Dispacth Procedures and GOC Main Trainer
Stellvertretung für Manager Training and Compliance Standards
ÜBER DICH
- Ausbildung/Studium: Besitzer einer deutschen Flugdienstberater Lizenz oder einer anderen vergleichbaren Lizenz
- Systemkenntnisse: Mehrjährige Erfahrung im Bereich Airline Operations
- "Mehrjährige Erfahrung als Flugdienstberater/Flight Dispatcher (Kurz-und Langstrecke)
- Mehrjährige Erfahrung im Airline-Betrieb
- IT-Wissen: IDPS-Systeme und Microsoft 365
- Kundenzentrierter und ergebnisorientierter Ansatz
- Zusammenarbeit und Teamwork demonstrieren, unterstützen und entwickeln
- Veränderungen vorantreiben
- Flexibilität und Belastbarkeit
Bitte beachten Sie, dass für die erfolgreiche Bewerbung die Teilnahme an einem Assessmentcenter verpflichtend ist.
Wir lieben es, wie Ihre Einzigartigkeit herausstrahlt und so die Zukunft des Reisens inspiriert. Wenn Sie mehr darüber erfahren möchten, was Diversity & Inclusion für uns bedeutet, besuchen Sie einfach Unsere DNA.
-
Career Areas | Jobs & Careers at TUI Within our TUI career areas, we are creating unforgettable experiences every day. Check out our teams, what they do and who they are here.
-
About TUI I Jobs & Careers at TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
-
The best team in travel | Jobs & Careers at TUI For us "Let's TUI it" we means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
-
-
-
Contact us | | Jobs & Careers at TUI Here you will find the recruitment teams within TUI who are happy to help with your queries.
-
FAQ
-
-
Cookie Notice | Jobs & Careers at TUI Your privacy is important to us. Here you will find all the information about what cookies are, how we use them and your choices when it comes to cookies.
-
-
-
-
-
-
Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
-
Cruise We power an impressive fleet of 16 cruise ships spanning three dynamic brands. Teams of passionate individuals not only setting the stage on board, but also behind the scenes at our vibrant head offices where we craft unforgettable memories for our guests.
-
Hotels & resorts The world is yours to explore at TUI. Join us for your dream career across our global destinations, where every role promises unforgettable experiences and a chance to leave a lasting impact on our guests worldwide.
-
Retail and Contact Centres Whether you’re engaging with our clients through our digital channels or offering personalised service in one of our 1,600+ retail stores across Europe, your role is pivotal in crafting unforgettable holidays.
-
Early careers Whether with an apprenticeship, a dual study program or an internship, we offer you a great variety of early career opportunities to start your journey with TUI.
-
Engineering & maintenance Having safe and reliable aircraft available when and where we need them is fundamental to delivering the excellent customer experience we’re famous for, and that all starts with our Engineering & Maintenance teams.
-
Airline Working for TUI in our Airline offers you a job like no other. Our passion is delivering unforgettable experiences for our customers. Our people make this happen.
-
Digital, Tech, & Data | Agile Evolution Find out what agile working means at TUI and how our Scrum Masters work towards making TUI a fully agile company
-
Digital, Tech, & Data | Information Security Within our Information Security community of practice you will perform a crucial role in protecting our IT organisation.
-
Digital, Tech, & Data | Digital Product As the world's leading tourism group, we're driven by technological passion and expertise. Find out how our Digital Products allow us to do just that.
-
Digital, Tech, & Data | Machine Learning and Automation Join our team to study, implement ML algorithms, and develop innovative machine learning applications.
-
ux-ui Our team is dedicated to crafting the most immersive and seamless digital journey for our customers
-
Digital, Tech, & Data | Meet our Colleagues Meet TUI's Tech and Data Science Team: Discover how our people-driven culture, built on trust, transparency, and a test-and-learn mindset, sets us apart.
-
Digital, Tech, & Data | Data Solutions Architecture Discover the Power of Data Solution Architecture at TUI Tech and unleash the business IT needs
-
Tech, Digital & Data TUI is influencing and shaping the digital world of travel which requires the latest and most innovative technologies, tools, systems and working methods. Explore careers in digital, tech & data.
-
Digital, Tech, & Data | Data Analytics, Engineering and Science Explore TUI's Data Analytics, Engineering and Science to discover how we leverage data-driven insights to transform the travel industry.
-
Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
-
Digital, Tech, & Data | What we do Discover how our dedicated IT teams at TUI drive digital transformation and ensure seamless processes
-
Digital, Tech, & Data Explore TUI's Software Development, API, and DevOps expertise and discover how we leverage cutting-edge technologies
-
-
Digital, Tech, & Data | Solutions Architecture Join TUI's Solution Architecture team, where you'll steer the course of our integration solutions
-
-
-
-
-
-
How we hire At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
-
-
-
-
-
-
Come as you are. This is how we do diversity and inclusion at TUI...
-
-
Destination Services These ‘Makers of Happy’ are our onboard experts, helping to create unforgettable experiences for our customers. From organising activities and tours, to advising on the best places to go independently, our team ensure our customers make the most of their precious time ashore in the culture-packed and diverse destinations we visit.
-
Entertainment Travel the world and do what you love – and join an award-winning team as part of the deal. We’ve picked up a few gongs at the Wave Awards, the cruise world’s answer to the Oscars. So fair to say we pride ourselves on the high-calibre entertainment programme we host onboard.
-
-
-
-
-
-
-
-
-
-
-
-
-
You could be here!
Explore LocationQuestions about the job?
I'm happy to answer them.
Email: airlinecareers@tuifly.com
Please note: For enquiries only. Applications are only accepted online.