TUI GOC Performance Officer & Safety Specialist m/w/d
The Performance Officer and Safety Specialist is responsible for the thorough investigation and analysis of all incoming Safety reports. This includes categorizing the reports according to the Safety Management System (SMS) tasks and conducting risk assessments. The specialist provides detailed feedback and statements to customer airlines, ensuring transparency and effective communication.
In addition, the specialist is tasked with preparing, analysing, and distributing KPIs, SPIs, quality reports, and various statistics on a periodic basis or upon request. This role contributes to continuous improvement, operational safety, and data-driven decision-making by providing accurate and timely insights.
The Performance Officer and Safety Specialist plays an active role in supporting the preparation, execution, and follow-up of internal and external audits, ensuring that all necessary documentation and processes are in place for a successful audit outcome.
Furthermore, the specialist is involved in cross-functional projects and actively contributes to internal initiatives aimed at improving operational processes, enhancing safety culture, and aligning with the strategic goals of the TUI Group.
ABOUT OUR OFFER
Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & wellbeing support, and more.
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
ABOUT THE JOB
- Investigation of Safety Reports, SMS Task including Risk Assessment and Feedback to TUI-Airlines/customers
- Identifying problems within TUI GOC procedures and preparing corrective actions to avoid occurrences. In case of knowledge deficits, he must initiate training measures.
- Supporting the preparation, execution, and follow-up of internal and external audits
- Creating and preparing TUI GOC Trainings
- Coordinate new GOC projects and initiatives.
- Post processing of training measures and analysing the effort and benefit
- Preparing and analysing of TUI GOC KPIs and SPIs
- Responsibility to keep the TUI GOC QRH and TAS GOC Manual up to date
- Ensure compliance with current regulations and standards
- Close liaison and cooperation with Experts Navigational Systems and Dispatch Procedures and GOC Main Trainer
- Representing the Manager for Training and Compliance Standards during their absence
ABOUT YOU
- Education/Studies: Owner of the “German Flight Operations Officer License” or any other dispatcher license
- Work experience: Several years of experience as a Flight Operations Officer “Short-Haul “
- Several years of experience in Airline Operation
- IT knowledge:IDPS systems and Microsoft 365
- Language skills: Fluent in German and English
- Customer-focused and results-oriented approach
- Demonstrating, supporting, and developing collaboration & teamwork
- Driving changes forward
- Flexibility and resilience
Please note that participation in an assessment center is mandatory for a successful application.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
TUI GOC Performance Officer and Safety Specialist m/w/d
Der Performance Officer und Safety Specialist ist verantwortlich für die gründliche Untersuchung und Analyse aller eingehenden Safety Reports. Dies umfasst die Kategorisierung der Reports gemäß den Aufgaben des Safety Management Systems (SMS) sowie die Durchführung von Risikobewertungen. Der Spezialist stellt detailliertes Feedback und Stellungnahmen für Kundenfluggesellschaften bereit, um Transparenz und eine effektive Kommunikation sicherzustellen.
Darüber hinaus ist der Performance Officer damit betraut, KPIs, SPIs, Qualitätsberichte und verschiedene Statistiken periodisch oder auf Anfrage vorzubereiten, zu analysieren und zu verteilen. Diese Rolle trägt durch die Bereitstellung präziser und rechtzeitiger Einblicke zur kontinuierlichen Verbesserung, zur operativen Sicherheit und zu einer datengestützten Entscheidungsfindung bei.
Der Performance Officer und Safety Specialist spielt eine aktive Rolle bei der Unterstützung der Vorbereitung, Durchführung und Nachbereitung interner und externer Audits. Dabei wird sichergestellt, dass alle notwendigen Dokumentationen und Prozesse für ein erfolgreiches Audit-Ergebnis vorhanden sind.
Darüber hinaus ist der Performance Officer und Safety Spezialist in bereichsübergreifende Projekte involviert und leistet einen aktiven Beitrag zu internen Initiativen, die auf die Verbesserung von Prozessen, die Stärkung der Sicherheitskultur und die Ausrichtung auf die strategischen Ziele der TUI abzielen.
ÜBER UNSER ANGEBOT
- Persönliche Vorteile: Attraktive Vergütung, freiwillige Bonusprogramme, großzügige Reisevorteile, umfassende Unterstützung für Gesundheit und Wohlbefinden und mehr.
- Flexibles Arbeiten: Arbeit ist etwas, das Sie tun, und nicht, wohin Sie gehen. Wir fördern eine gesunde Work-Life-Balance mit einem dynamischen Arbeitsumfeld.
- Eine Karriere zum Gestalten: Greifen Sie auf den TUI Learning Hub zu, um sich weiterzuentwickeln und Ihre Ambitionen zu verwirklichen.
- Erweitern Sie Ihr Netzwerk: Wir fördern die interkulturelle Zusammenarbeit und bieten die Möglichkeit, an globalen Projekten und Teams zu arbeiten.
- Gemeinschaft: Beteiligen Sie sich an unglaublichen lokalen Wohltätigkeits- und Nachhaltigkeitsinitiativen wie der TUI Care Foundation.
ÜBER DEN JOB
Untersuchung von Safety Reports, SMS-Aufgaben einschließlich Risikobewertung und Rückmeldung an TUI-Airlines/Kunden
"Identifizierung von Problemen in den TUI GOC-Prozessen und Ausarbeitung von Korrekturmaßnahmen, um Wiederholungen zu vermeiden. Im Falle von Wissensdefiziten ist er verpflichtet, Schulungsmaßnahmen einzuleiten.
Unterstützung bei der Vorbereitung, Durchführung und Nachbereitung interner und externer Audits
Erstellung und Vorbereitung von TUI GOC-Schulungen
Koordination neuer GOC-Projekte und Initiativen
Nachbereitung von Schulungsmaßnahmen sowie Analyse des Aufwands und Nutzens
Vorbereitung und Analyse von TUI GOC KPIs und SPIs
Verantwortlichkeit für die Aktualisierung des TUI GOC QRH und des TAS GOC Manual
Sicherstellung der Einhaltung aktueller Vorschriften und Standards
Enge Zusammenarbeit und Abstimmung mit Experts Navigational System and Dispacth Procedures and GOC Main Trainer
Stellvertretung für Manager Training and Compliance Standards
ÜBER DICH
- Ausbildung/Studium: Besitzer einer deutschen Flugdienstberater Lizenz oder einer anderen vergleichbaren Lizenz
- Systemkenntnisse: Mehrjährige Erfahrung im Bereich Airline Operations
- "Mehrjährige Erfahrung als Flugdienstberater/Flight Dispatcher (Kurz-und Langstrecke)
- Mehrjährige Erfahrung im Airline-Betrieb
- IT-Wissen: IDPS-Systeme und Microsoft 365
- Kundenzentrierter und ergebnisorientierter Ansatz
- Zusammenarbeit und Teamwork demonstrieren, unterstützen und entwickeln
- Veränderungen vorantreiben
- Flexibilität und Belastbarkeit
Bitte beachten Sie, dass für die erfolgreiche Bewerbung die Teilnahme an einem Assessmentcenter verpflichtend ist.
Wir lieben es, wie Ihre Einzigartigkeit herausstrahlt und so die Zukunft des Reisens inspiriert. Wenn Sie mehr darüber erfahren möchten, was Diversity & Inclusion für uns bedeutet, besuchen Sie einfach Unsere DNA.
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