Teamleader Customer Services
Rijswijk, NLD
Hybrid
Permanent
Full Time
32-40
130604
Het Customer Services Center is een essentieel onderdeel van de Customer Services afdeling en speelt een centrale rol in onze Touroperating organisatie. Met meer dan 200 medewerkers op onze locaties in Enschede, Rijswijk en Curaçao zorgen wij voor de afhandeling van telefonische boekingen, aanvragen en wijzigingen voor vertrek voor alle merken van TUI.
Als Teamleader Customer Services geef je leiding aan een team van ongeveer 10-15 medewerkers. Je werkt samen met andere teamleiders op verschillende locaties en speelt een actieve rol in het organiseren en verbeteren van de werkzaamheden binnen jouw team.
OVER ONS AANBOD
- Persoonlijke voordelen: aantrekkelijk loon, bonusschema’s, uitgebreide reis(gerelateerde) voordelen, uitgebreide support op vlak van (mentaal) welzijn en meer!
- Flexibel werken: Werk is iets wat je doet, niet iets waar je heen gaat. We moedigen een gezonde work-life balans aan binnen een dynamische, flexibele werkomgeving
- Een carrière om vorm te geven: Krijg toegang tot de TUI Learning hub en ‘level-up’ om je ambities te bereiken.
- Breid je netwerk uit: We moedigen internationale samenwerking aan en voorzien de mogelijkheid om mee te werken aan internationale projecten / in internationale teams
- Community: Wees betrokken bij prachtige lokale goede doelen en duurzaamheids-initiatieven zoals de TUI Care Foundation.
OVER DE FUNCTIE
- Coördineren en verbeteren: Samen met je collega-Teamleader organiseer je de dagelijkse werkzaamheden en identificeer je kansen voor procesverbetering en kwaliteitsverbetering.
- Coachen en ontwikkelen: Je begeleidt je teamleden door middel van voortgangs- en beoordelingsgesprekken en helpt hen in hun professionele groei.
- Aanspreekpunt voor het team: Je bent het eerste aanspreekpunt voor vragen en ondersteunt bij het oplossen van problemen.
- Rapportages: Je helpt bij het opstellen van rapportages om het management goed geïnformeerd te houden.
OVER JOU
- Opleiding en ervaring: Je hebt een afgeronde HBO-opleiding, bij voorkeur op het gebied van toerisme, en aantoonbare ervaring in een vergelijkbare functie.
- Communicatieve vaardigheden: Je hebt sterke communicatieve en coachende vaardigheden.
- Kerncompetenties: Je bent flexibel, stressbestendig en werkt goed samen in teamverband. Je hebt een proactieve werkhouding en kunt snel besluiten nemen.
- Beschikbaarheid: Je bent fulltime beschikbaar en bereid om in roulatie te werken van maandag tot en met zaterdag.
- Locatie: De functie is op onze locatie in Rijswijk
Van je werk tot een plaats waar je je thuisvoelt. Bij TUI omarmen we diversiteit, gelijkheid en inclusie en moedigen we iedereen aan om te komen zoals je bent, want samen is ons potentieel eindeloos.
We zijn toegewijd om kandidaten met beperkingen te ondersteunen, dus als je enige ondersteuning nodig hebt, laat het ons zeker weten.
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Come as you are. This is how we do diversity and inclusion at TUI...
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Diversity, Equity and Inclusion UK&I We're here to create unforgettable experiences. For customers. For each other too. To do this, we need to be ourselves, every day. Feel we belong and feel good in our unique-ness. That's why diversity, equity and inclusion are important to us. So our simple ask is to 'Come As You Are', and make sure that other people can do it, too. Because together, our potential is limitless.
You could be here!
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Questions about the job?
I'm happy to answer them.
Email: liselotte.van.der.zeeuw@tui.nl
Please note: For enquiries only. Applications are only accepted online.
