Airline Operations Controller

This is an exciting role in our TUI Operations Control Centre (TOCC) with accountability for the operational planning, delivery, and control of airline operations in the operational control window.

Using key systems, your primary role will be one of flightwatch, responsible for monitoring and coordinating the status of flights across the TUI fleet – made up of the 5 Group TUI Airlines – and ensuring we are continually aware of where our aircraft are at all times, maintaining the highest safety standards whilst delivering the flying programme. You will report directly to the TOCC Operations Duty Manager to provide support and solutions when there is disruption to the normal operation, as well as liaising closely with internal colleagues within the TOCC in the Crewing, Customer and Engineering teams, and external colleagues such as our Group Operations Centre in Hannover and our service partners and providers across the TUI network.

As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift-based, covering a combination of day (7am – 7pm) and night (7pm – 7am) shifts, including Bank Holidays. Note that shift patterns may be subject to change in line with business requirements. 

Shortlisted applicants will be invited to an assessment centre at our Head Office in Luton, dates will be held in May. 

**Applications close on 8th May 2024**

ABOUT THE JOB

As an Airline Operations Controller you will:

• Monitor and update flight watch systems, maintaining real-time aircraft positions by coordinating with handling agents, flight crew, and ground operations teams.
• Track global weather conditions and interpret METAR and TAF data to advise on significant weather impacts on flight operations.
• Utilise Eurocontrol’s Network Operations Portal to predict and plan for aircraft delays or disruptions.
• Coordinate with flight dispatch regarding aircraft routes and ensure critical equipment lists are communicated.
• Consider cost analysis, operational expenses, and regulatory requirements when making operational decisions.
• Evaluate airport requirements and manage airport slot portfolio based on company and IATA guidelines.
• Understand specific operational considerations for each airline and incorporate into decision-making processes.
• Communicate effectively with stakeholders and service providers via phone, chat systems, and ACARS.
• Administer operational tasks and ensure timely completion of key responsibilities.
• Collaborate with Operations Duty Manager to resolve operational issues and maintain On-Time Performance (OTP).
• Facilitate communication of program-related information with internal and external stakeholders.
• Stay updated on Emergency Response Procedures for all TUI airlines.

ABOUT YOU

• Experience within an airline operational or ground handling environment preferable but not essential.
• Ability to stay calm and patient during high-pressure situations.
• Maintaining a professional and respectful manner, with an excellent telephone etiquette
• Good level of computer literacy when dealing with multiple systems
• A passion and enthusiasm for all things aviation
• Able to quickly assimilate information, determine priorities and make decisions based on sound judgement.
• Excellent team player able to work in a tight-knit and diverse operational environment in line with our TUI values.

ABOUT OUR OFFER

• Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
• Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
• Discretionary Bonus Scheme
• Excellent rates with foreign exchange
• Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

​​We love to see your uniqueness shine through and inspire the future of travel.​  If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk 

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.