FUNCTION INTRODUCTION
Do you want to get your career off to a flying start? Join TUI fly, the world’s largest travel company, as a Cabin Crew Member.
At TUI fly, we want our customers to have the best holidays with great memories. We are looking for Cabin Crew who can ensure a safe and memorable beginning and end of our clients’ holidays.
The Cabin Crew role offers a unique opportunity to be part of the TUI family, a job where even the sky really isn’t the limit!
ABOUT THE POSITION
You deliver exceptional customer service with a ‘sales through service’ mentality, putting customer satisfaction at the heart of everything you do.
Driven and motivated, you will be trained in all safety, first aid and service procedures and be disciplined to follow them. You are constantly on the look-out for opportunities to grow and develop.
As a confident speaker, you show emotional intelligence by adapting your style quickly to build relationships with clients and colleagues.
You are committed and passionate and enjoy working as part of a team and deliver great results.
You are flexible and can work to a varied schedule. You embrace changes in working practices, implement them and encourage others to do the same.
ABOUT YOU
Passion for delivering excellent customer service.
Quick to grasp any situation and strong communication skills coupled with fluent English and Dutch/French.
Resilience to work in a role where every day is as different as the destinations you fly to and the customers you meet.
Ability to work and stay calm under pressure.
You work on your own initiative but are able to collaborate with different teams.
Motivated to keep learning and looking for development opportunities.
Understanding the importance of following procedures and influencing others to do the same.
JOB REQUIREMENTS
Age: 18 years old
Height: At least 1m57 (this will be checked at the medical examination)
Fluent in English, both spoken and written
Fluent French and/or Dutch, both spoken and written (basic knowledge of the third language is required)
Be able to swim 50 metres without physical problems
Holding or being able to obtain a EU passport
You possess at least a high school degree
Undergo an alcohol and drug test + go to a medical examination (will be arranged by TUI fly)
Able to obtain a full and valid Airside ID to work as a Cabin Crew (background check by Brussels Airport Company)
Frequently Asked Questions
· Age: At least 18 years old at the start of training
· You are at least 1m57
· You hold a Belgian or other EU passport
· You have to pass the medical examination to work as a Cabin Crew Member. This will be arranged by TUI fly
1. Applying online
2. Online testing: Situational Judgement Test and English language tests (oral and written).
3. Once you’ve completed the test, you get your result immediately. If you fail the test, then the application process stops for you. If you pass the test, you move on to the next test. This right down to being able to schedule your virtual interview.
4. Assessment day: interview + group discussion face-to-face
5. If the result is positive, we will give you an appointment for an alcohol and drug test. Your medical examination will also be scheduled at that time
6. Start-up training
We have several start-up options. There are currently trainings programmed between January 2024 and April 2024, so even if you have to give notice at your current job, feel free to apply. You will be given the exact possible dates at the end of your application process.
For students, we will have a training starting on March 30th 2024.
You will first have an intensive six-week theoretical course on, among other things, on-board safety, service, evacuation exercises… and during the following days, your training flights will be scheduled. So, in total, expect a training period of about 8 weeks.
For students, it will be mostly trainings during the weekends and school holidays.
Yes, you will receive a salary from the start of your training, this is similar to your basic gross salary. From the moment you start flying, several supplements and legal benefits are added.
If you are flying as a job student, you will receive a salary as from the first day you start flying. The amount of your gross salary, supplements and benefits remain the same.
Yes, but we do ask that you are motivated and committed to improve the other national language. We do expect you to have a basic knowledge of the country’s other language so you can have a basic conversation, answer a simple question or assess and explain any risk on board.
English is the working language in aviation and all classes and exams will also be taught and conducted in English. Your level of English (written and spoken) will therefore be assessed during your online tests.
If you do not yet have a EU passport, but you can easily apply for on, then you definitely qualify. The application for a EU passport takes about two weeks for Belgian citizens. Ask for more information from your municipality.
If you do already hold an EU passport, please check that it is still valid. Your passport must be valid at all times for at least another six months.
Most people go on holiday during the summer period, which is why we initially offer a seasonal contract. Depending on your regular evaluations, we are happy to offer one or more extensions, and this may also result in a permanent contract. On the other hand, there are a lot of opportunities for working in other parts of TUI. Whether at headquarters, abroad or in our various Travel Shops.
Students will fly during the summer period (July-August and/or September).
The salary of a Cabin Crew contains several elements. There is the gross basic salary, on top of that you receive various supplements (e.g. per diems, a crew commission on the on-board sales turnover, commuting compensation, …) and many more TUI benefits.
More details on your salary, you receive once you pass the complete application process.