IT Application Manager (all gender)
Hamburg, DEU
Hybrid
Fixed term
Full Time
40
130617
WAS DICH ERWARTET
- Fehleranalyse und -behebung:
- Systematische Analyse von Fehlermeldungen, die von unseren Schiffen und dem Kundenservice übermittelt werden.
- Reproduktion von Fehlern in verschiedenen Umgebungen.
- Erstellung detaillierter Fehlerberichte für das Entwicklungsteam.
- Priorisierung von Fehlern und Koordination der Behebung mit den Entwicklern.
- Kundenbetreuung:
- Direkte Kommunikation mit dem Kundenservice bei komplexen Problemen.
- Bereitstellung von Lösungen und Workarounds für Kundenanfragen.
- Dokumentation von Kundenanfragen und -lösungen.
- Prozessoptimierung:
- Identifizierung von Schwachstellen in unseren Supportprozessen.
- Entwicklung und Implementierung von automatisierten Lösungen zur Verbesserung der Effizienz.
- Enge Zusammenarbeit mit dem Entwicklungsteam:
- Teilnahme an agilen Entwicklungsprozessen (z.B. Scrum, Kanban).
- Aktive Mitwirkung bei der Entwicklung neuer Features und der Verbesserung bestehender Funktionen.
- Bereitstellung von Feedback aus erster Hand zur Benutzerfreundlichkeit unserer digitalen Produkte.
- Innovation:
- Identifizierung neuer Technologien und Trends im Bereich des digitalen Supports.
- Entwicklung von innovativen Lösungen zur Verbesserung des Kundenerlebnisses.
WONACH WIR SUCHEN
- Mehrjährige Berufserfahrung im Bereich IT-Support oder Softwareentwicklung
- Erfahrung mit gängigen Bug-Tracking-Tools (z.B. Jira) und Ticket-Systemen
- Ausgeprägte analytische Fähigkeiten und eine strukturierte Arbeitsweise
- Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
- Hohe Kundenorientierung und Kommunikationsstärke
- Teamfähigkeit und Spaß an der Zusammenarbeit in einem agilen Umfeld
WORAUF DU DICH FREUEN KANNST
- Eine flexible Arbeitszeitkultur mit zwei Mobile-Office-Tagen pro Woche
- Eine marktgerechte Vergütung mit Erfolgsbeteiligung sowie 30 Urlaubstage
- Attraktive Rabatte auf Kreuzfahrten mit unseren Flotten sowie auf viele weitere Angebote im Tourismusbereich
- Bezuschussung zu deinem ÖPNV-Ticket sowie zu deinem PLUXEE Restaurant Pass
- Ein modern eingerichteter Arbeitsplatz in zentraler Lage, nur eine „Seemeile“ vom Hauptbahnhof entfernt
- Eine zeitgemäße Führungs- und Unternehmenskultur geleitet von unseren Werten "Wertschätzung, Vertrauen und Nachhaltigkeit"
- Regelmäßige Feedback- und Entwicklungsgespräche zur gezielten Förderung deiner Stärken und beruflichen Laufbahn
- "voiio" als starken Employee Assistance-Partner an deiner Seite
- Sowie auf viele weitere umfangreiche Sozial- und Gesundheitsleistungen (JobRad, eigenes Fitnessstudio im Haus, Eltern-Kind-Büro, Firmenfitness-Kooperation mit WELLPASS, interne Yoga-Kurse, Massage, betriebliche Altersvorsorge u.v.m.)
Bei jedem Schritt behalten wir den Gast im Fokus! Möchtest du diese Extrameile mit uns gehen?
Wir freuen uns auf deine Bewerbung – ungeachtet deines Alters, Geschlechts, deiner Nationalität, ethnischen Herkunft, Religion, Weltanschauung, sexuellen Orientierung und/oder Behinderung.
Bitte bewirb dich mit deinen aussagekräftigen und vollständigen Bewerbungsunterlagen (Anschreiben, Lebenslauf, Zeugnisse/Zertifikate) ausschließlich online.
Hast du Fragen zu TUI Cruises und/oder unserem Bewerbungsprozess? Auf unserer Karriereseite findest du umfassende Informationen und FAQ. Oder schreibe uns eine E-Mail an hr@tuicruises.com. Wir antworten dir schnellstmöglich zurück.
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Career Areas | Jobs & Careers at TUI Within our TUI career areas, we are creating unforgettable experiences every day. Check out our teams, what they do and who they are here. -
About TUI I Jobs & Careers at TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
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The best team in travel | Jobs & Careers at TUI For us "Let's TUI it" we means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
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Contact us | | Jobs & Careers at TUI Here you will find the recruitment teams within TUI who are happy to help with your queries.
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Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
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Cruise We power an impressive fleet of 16 cruise ships spanning three dynamic brands. Teams of passionate individuals not only setting the stage on board, but also behind the scenes at our vibrant head offices where we craft unforgettable memories for our guests.
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Hotels & resorts The world is yours to explore at TUI. Join us for your dream career across our global destinations, where every role promises unforgettable experiences and a chance to leave a lasting impact on our guests worldwide.
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Retail and Contact Centres Whether you’re engaging with our clients through our digital channels or offering personalised service in one of our 1,600+ retail stores across Europe, your role is pivotal in crafting unforgettable holidays.
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Early careers Whether with an apprenticeship, a dual study program or an internship, we offer you a great variety of early career opportunities to start your journey with TUI.
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Engineering & maintenance Having safe and reliable aircraft available when and where we need them is fundamental to delivering the excellent customer experience we’re famous for, and that all starts with our Engineering & Maintenance teams.
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Airline Working for TUI in our Airline offers you a job like no other. Our passion is delivering unforgettable experiences for our customers. Our people make this happen.
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Digital, Tech, & Data | Agile Evolution Find out what agile working means at TUI and how our Scrum Masters work towards making TUI a fully agile company
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Digital, Tech, & Data | Information Security Within our Information Security community of practice you will perform a crucial role in protecting our IT organisation.
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Digital, Tech, & Data | Digital Product As the world's leading tourism group, we're driven by technological passion and expertise. Find out how our Digital Products allow us to do just that.
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Digital, Tech, & Data | Machine Learning and Automation Join our team to study, implement ML algorithms, and develop innovative machine learning applications.
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ux-ui Our team is dedicated to crafting the most immersive and seamless digital journey for our customers
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Digital, Tech, & Data | Meet our Colleagues Meet TUI's Tech and Data Science Team: Discover how our people-driven culture, built on trust, transparency, and a test-and-learn mindset, sets us apart.
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Digital, Tech, & Data | Data Solutions Architecture Discover the Power of Data Solution Architecture at TUI Tech and unleash the business IT needs
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Tech, Digital & Data TUI is influencing and shaping the digital world of travel which requires the latest and most innovative technologies, tools, systems and working methods. Explore careers in digital, tech & data.
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Digital, Tech, & Data | Data Analytics, Engineering and Science Explore TUI's Data Analytics, Engineering and Science to discover how we leverage data-driven insights to transform the travel industry.
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Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
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Digital, Tech, & Data | What we do Discover how our dedicated IT teams at TUI drive digital transformation and ensure seamless processes
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Digital, Tech, & Data Explore TUI's Software Development, API, and DevOps expertise and discover how we leverage cutting-edge technologies
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Digital, Tech, & Data | Solutions Architecture Join TUI's Solution Architecture team, where you'll steer the course of our integration solutions
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How We Hire | Destination Jobs At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
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Come as you are. This is how we do diversity and inclusion at TUI...
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Destination Services These ‘Makers of Happy’ are our onboard experts, helping to create unforgettable experiences for our customers. From organising activities and tours, to advising on the best places to go independently, our team ensure our customers make the most of their precious time ashore in the culture-packed and diverse destinations we visit.
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Entertainment Travel the world and do what you love – and join an award-winning team as part of the deal. We’ve picked up a few gongs at the Wave Awards, the cruise world’s answer to the Oscars. So fair to say we pride ourselves on the high-calibre entertainment programme we host onboard.
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Diversity, Equity and Inclusion UK&I We're here to create unforgettable experiences. For customers. For each other too. To do this, we need to be ourselves, every day. Feel we belong and feel good in our unique-ness. That's why diversity, equity and inclusion are important to us. So our simple ask is to 'Come As You Are', and make sure that other people can do it, too. Because together, our potential is limitless.
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You could be here!
Explore Location
Questions about the job?
I'm happy to answer them.
Email: hr@tuicruises.com
Please note: For enquiries only. Applications are only accepted online.
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