Mitarbeiter Kundenkarten & Reiseversicherungen (m/w/d)
Hannover, DEU
Hybrid
Permanent
Full Time
40
128163
Du möchtest gerne in einem kleinen, spezialisierten Team arbeiten, welches Dienstleistungen rund um das Thema Kundenkarten und TUI Reiseversicherungen erbringt? Dann bewirb dich jetzt als Mitabeiter Kundenkarten und Reiseversicherungen (m/w/d) zum 01.09.2024!
UND JETZT MAL IM DETAIL
- Dir bereitet die freundliche und professionelle telefonische und schriftliche Unterstützung von Reisebüros und Endkunden bei Rückläufern bei Beratungs- und Buchungsprozessen gemäß der vereinbarten Qualitäts- und Prozessstandards zum Versicherungsvergleichssystem, zu den Kundenkarten-Programmen sowie den TUI Reiseversicherungen und Katalogversicherungen Freude
- Du sorgst mit einer freundlichen und professionellen telefonischen und schriftlichen Betreuung von Reisebüros und Endkunden bei Rückläufern und Kulanzanfragen gemäß den vereinbarten Qualitäts- und Prozessstandards für entsprechende Unterstützung
- Du übernimmst die Abwicklung und Klärung von Anfragen in direktem Kontakt mit den Leistungsträgern und Schnittstellen
- Du betreust den Aufbau und die Pflege der Produkte in den Buchungssystemen, Durchführung von Buchungstests, Identifikation und Bereinigung von Fehlern
- Du steuerst die Durchführung der Prozesse für die Kundenkartenprogramme (z.B. Kundendatenanpassungen durch Fehlerprotokolle)
- Du übernimmst die bedarfsabhängige Unterstützung bei der Erstellung von produktspezifischen Verkaufs- und Schulungsunterlagen, sowie der Teilnahme an Vertriebsveranstaltungen
DAS BRINGST DU MIT
- Eine Ausbildung zur Fachfrau/-mann für die Versicherungsvermittlung (IHK) nach §34d Gewerbeordnung ist wünschenswert
- Berufserfahrung in touristischen, versicherungs- oder dienstleistungsorientierten Bereichen ist wünschenswert
- Systenkenntnisse in @comRes und IRIS.plus wünschenswert, MS Office Kenntnisse sind erforderlich
- Fließendes Englisch ist wünschenswert, verhandlungssicheres Deutsch ist erforderlich
Unser Angebot
- Arbeiten im größten globalen Touristikkonzern: Wir stehen für interkulturelle Zusammenarbeit und bieten die Möglichkeit der Arbeit in internationalen Projekten und Teams
- Mobiles Arbeiten und flexible Arbeitszeiten: Wir glauben, dass Arbeit etwas ist, was man tut, und nicht wohin man geht. Unser Angebot: TUI Way of Working (hybrides Arbeiten) & TUI Workwide (Arbeiten aus dem Ausland)
- Entwicklungs- und Karrieremöglichkeiten: Wir fördern die Potenziale unserer Mitarbeiter:innen mit vielseitigen (digitalen) Weiterbildungsmöglichkeiten und internationalen Karrierechancen
- Persönliche Benefits: Wir bieten eine attraktive Vergütung mit Urlaubs- und Weihnachtsgeld, 30 Tage Urlaub, großzügige Reisevorteile, umfangreiche Health & Wellbeing Angebote uvm.
Ihre Einzigartigkeit kann unsere Inspiration für die Zukunft des Reisens sein. Wenn Sie mehr darüber erfahren möchten, was Diversity & Inclusion für uns bedeutet, besuchen Sie einfach Unsere DNA.
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Career Areas | Jobs & Careers at TUI Within our TUI career areas, we are creating unforgettable experiences every day. Check out our teams, what they do and who they are here. -
About TUI I Jobs & Careers at TUI Learn more about TUI. We are a leading global travel and leisure experience company that makes holiday dreams come true for people around the world.
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The best team in travel | Jobs & Careers at TUI For us "Let's TUI it" we means tackling challenges together, and finding solutions with a can-do attitude. See here what makes us the best team in travel.
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Contact us | | Jobs & Careers at TUI Here you will find the recruitment teams within TUI who are happy to help with your queries.
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Corporate operations Across Europe, Asia, and the Americas, TUI corporate roles all have one thing in common – a drive to give our customers a best-in-class leisure experience. You’ll be contributing to the success of our vision and values – whilst developing your own career path, too.
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Cruise We power an impressive fleet of 16 cruise ships spanning three dynamic brands. Teams of passionate individuals not only setting the stage on board, but also behind the scenes at our vibrant head offices where we craft unforgettable memories for our guests.
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Hotels & resorts The world is yours to explore at TUI. Join us for your dream career across our global destinations, where every role promises unforgettable experiences and a chance to leave a lasting impact on our guests worldwide.
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Retail and Contact Centres Whether you’re engaging with our clients through our digital channels or offering personalised service in one of our 1,600+ retail stores across Europe, your role is pivotal in crafting unforgettable holidays.
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Early careers Whether with an apprenticeship, a dual study program or an internship, we offer you a great variety of early career opportunities to start your journey with TUI.
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Engineering & maintenance Having safe and reliable aircraft available when and where we need them is fundamental to delivering the excellent customer experience we’re famous for, and that all starts with our Engineering & Maintenance teams.
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Airline Working for TUI in our Airline offers you a job like no other. Our passion is delivering unforgettable experiences for our customers. Our people make this happen.
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Digital, Tech, & Data | Agile Evolution Find out what agile working means at TUI and how our Scrum Masters work towards making TUI a fully agile company
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Digital, Tech, & Data | Information Security Within our Information Security community of practice you will perform a crucial role in protecting our IT organisation.
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Digital, Tech, & Data | Digital Product As the world's leading tourism group, we're driven by technological passion and expertise. Find out how our Digital Products allow us to do just that.
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Digital, Tech, & Data | Machine Learning and Automation Join our team to study, implement ML algorithms, and develop innovative machine learning applications.
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ux-ui Our team is dedicated to crafting the most immersive and seamless digital journey for our customers
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Digital, Tech, & Data | Meet our Colleagues Meet TUI's Tech and Data Science Team: Discover how our people-driven culture, built on trust, transparency, and a test-and-learn mindset, sets us apart.
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Digital, Tech, & Data | Data Solutions Architecture Discover the Power of Data Solution Architecture at TUI Tech and unleash the business IT needs
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Tech, Digital & Data TUI is influencing and shaping the digital world of travel which requires the latest and most innovative technologies, tools, systems and working methods. Explore careers in digital, tech & data.
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Digital, Tech, & Data | Data Analytics, Engineering and Science Explore TUI's Data Analytics, Engineering and Science to discover how we leverage data-driven insights to transform the travel industry.
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Retail Opportunities With over 1,600 retail stores across Europe, you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. As the first point of contact for many of our customers, we are looking for dedicated people with a passion for travel and customer service.
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Digital, Tech, & Data | What we do Discover how our dedicated IT teams at TUI drive digital transformation and ensure seamless processes
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Digital, Tech, & Data Explore TUI's Software Development, API, and DevOps expertise and discover how we leverage cutting-edge technologies
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Digital, Tech, & Data | Solutions Architecture Join TUI's Solution Architecture team, where you'll steer the course of our integration solutions
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How We Hire | Destination Jobs At TUI we want to make your journey as a candidate as simple and transparent as we possibly can. We truly believe that your application to join TUI should be as exciting as going on holiday. Learn more about our application process.
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Come as you are. This is how we do diversity and inclusion at TUI...
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Destination Services These ‘Makers of Happy’ are our onboard experts, helping to create unforgettable experiences for our customers. From organising activities and tours, to advising on the best places to go independently, our team ensure our customers make the most of their precious time ashore in the culture-packed and diverse destinations we visit.
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Entertainment Travel the world and do what you love – and join an award-winning team as part of the deal. We’ve picked up a few gongs at the Wave Awards, the cruise world’s answer to the Oscars. So fair to say we pride ourselves on the high-calibre entertainment programme we host onboard.
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You could be here!
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Questions about the job?
I'm happy to answer them.
Email: ebru.karaoglu@tui.de
Please note: For enquiries only. Applications are only accepted online.
