Mitarbeiter Support Center XTUI & ltur (m/w/d) 1
Hannover, DEU
Hybrid
Permanent
Full Time or Part Time
38,5
130313
Bewirb Dich jetzt als Mitarbeiter Support Center XTUI & ltur (w/m/d) bei der TUI Customer Operations GmbH und werde zum nächstmöglichen Zeitpunkt Teil dieses neuen Teams, zunächst befristet auf 2 Jahre.
Du bist kommunikationsstark und Du fokussierst Dich auf die Lösung und nicht auf das Problem?
Neue Aufgaben übernehmen und gemeinsam mit den Kollegen:innen Prozesse hinterfragen und kundenorientiert ausrichten, würden Dir Spaß machen und Dich fordern?
Dann solltest Du Dich für unser Support Team XTUI & ltur bewerben!
** Diese Position kann flexibel in Deutschland besetzt werden, eine berufliche Anwesenheit in Hannover ist jedoch ab und an erforderlich**
ANFORDERUNGEN FÜR DIESE POSITION
- Beratung, Buchungsabwicklung und Support aller relevanter Reisebüro und Endkundenanfragen der Marken XTUI & ltur über diverse Kontaktkanäle (Email, Telefon, Chat etc.)
- Buchungskontrolle und Anpassung bei Unstimmigkeiten von bestehenden Flugbuchungen
- Bereinigung undSicherstellung in Midoco/ MidOffice System, um Abrechnungsfehler zwischen Einkäufer und Airline zu vermeiden
- Modifikation von Flugleistungen (falls im Vorgang erforderlich), die Anpassung der Unterkunftsleistungen und diversen Zusatzleistungen
- Sicherstellung der Kosten- und Kundenzufriedenheit
- Queuebearbeitung von Flugzeitenänderungen und Flugstreichungen mit Weiterleitung und Bearbeitung in den Folgesystemen, welche relevant für die Beförderung sind
- Emailbearbeitung und Sicherstellung der Weiterleitungen/Anpassungen von diversen Airlineinformationen
- Flugänderungen bei Verkehrstags- und Airportwechsel sowie Flugzeitenänderungen
- Führen und Bearbeiten von Reklamationsgesprächen und schriftlichen Kundenbeschwerden
- Emailbearbeitung und Notizversand für bestehende Vorgänge, wenn Verursacher der Veranstalter oder die Airline ist
ZU DIR
Du hast eine abgeschlossene Ausbildung zum Tourismuskaufmann/-frau oder eine vergleichbare Ausbildung mit längjähriger Erfahrung
DU bringst Touristikkenntnisse mit Schwerpunkt Flugkenntnisse mit
DU hast Systemkenntnisse in AMADEUS, IRIS.plus, TOMA/Midoco
Du nutzt moderne Kommunikationstechniken
UNSER ANGEBOT
- Eine Anstellung beim weltweit führenden Touristikkonzern mit internationalen Karrieremöglichkeiten
- Ein offenes, freundliches und kollegiales Betriebsklima mit flachen Hierarchien und kurzen Entscheidungswegen
- Eine attraktive Vergütung mit Urlaubs- und Weihnachtsgeld und flexiblen Arbeitszeitmodellen
- Umfassende und individuelle Weiterbildungsmöglichkeiten/-programme, die Fach- und Führungskarrieren fördern
- Mitarbeitervergünstigungen und weitere attraktive Sozialleistungen (Jobticket, Belegschaftsaktien)
- Ein umfangreiches Sozial- & Gesundheitswesen mit vielfältigen Angeboten (Betriebssportgruppen, Inhouse Massagen)
Inspiriere uns durch Deine Einzigartigkeit! Wenn Du mehr darüber erfahren möchtest, was Diversity & Inclusion für uns bedeuten, besuche einfach Unsere DNA.
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You could be here!
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Questions about the job?
I'm happy to answer them.
Email: michaelaelisabeth.zimmer@tui.de
Please note: For enquiries only. Applications are only accepted online.
