Operations Agent

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Funchal, Madeira.

You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation.

So if you have got the right work in Portugal, live in or close to Faroand speak Portuguese and English, keep on reading!

The closing date for applications is the 14th of February 2026.

ABOUT OUR OFFER

• A job at TUI offers more than your basic salary which already starts at14.900 gross per year.
• Working week of 37.5 hours with 2 days off per week.
• 37.5 working hours/week.
• Food allowance of 8.32€ per day worked.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.   
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.  
• We offer a fixed term contract to cover from the 1st of March till the 1st of June 2026. You can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT THE JOB 

• Managing and communicating all bookings, last minute bookings and amendments, communicating to the destination team and supplier guaranteeing services as smooth as possible while optimizing costs and load factor.
• Solving daily operational incidents relating to excursions and/or transfers to guarantee that our Service Level Agreements are met.
• Ensure all reservations are managed in detail and suppliers receive them on time.
• Ability to think quickly to replan, according to vehicle/guide availability.
• Guarantee that all information of the operation is collected in a timely and efficient manner for invoicing purposes.

ABOUT YOU 

• Great organizational skills and ability to work in a fast-paced environment.
• Experience in the leisure and tourism industry - ideally in a booking admin position is desirable.
• Able to work in a flexible manner (including different shifts Monday-Sunday)
• You can solve problems independently and embrace our digital culture, plus you easily adapt to a variety of changes in ways of working and quickly learn new skills.
• Collaborative approach, a real team player.
• Excellent communication skills, both verbal and written in Portuguese and in English is required for this role.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.