Pre-flight Customer Logistics Executive

Come join the Pre-Flight Customer Logistic Team as a Pre-Flight Customer Logistics Executive, your role will be to ensure that our customers’ journey and experience is seamless throughout our Airport network. You will be responsible for the Pre-Flight Operation covering a number of key airline functions and processes related to all aspects of pre-departure booking integration issues, including error queue management, operational reseating changes and catering requirements.  

Pre-Flight Customer Logistics is responsible for managing changes that impact customer bookings and/or catering issues. When things don’t go to plan, you’ll be accountable for making sure that each booking is fixed so that customers are able to manage their booking and check-in online without any issues, as well as ensuring the correct levels of catering are delivered and the operation is running smoothly.  This role is an exciting opportunity with a huge level of activity, working with multiple business areas.  

In line with UK&I ways of working you will be required in the Luton office on average two days per week. Please be advised you will be required to work 5 shifts over 7 days including two weekends a month between the hours of 0800-1800hr.

Applications close 24 May 2026

ABOUT OUR OFFER 

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation
  
  

ABOUT THE ROLE

• Responsible for monitoring and maintaining passenger data ensuring that it is accurate and precise ready for when check-in opens
• Offer ongoing support to our Systems Testing Team, our UK and Overseas Contact Centre’s, our Trading and Planning department as well as our Operations Centre dealing with a variation of operational changes
• Assist with the testing and implementation of future IT systems
• Ensure excellent customer service delivery in accordance with departmental standards and targets, recognising the importance of this area in the provision of excellent service to our customers, whilst being able to demonstrate excellent communication and interpersonal skills
• Hit daily productivity targets in terms of flight Queue management, airport reports and catering production deadlines requirements across all TUI Airways Fleet with high degree of accuracy and complete team logs and task lists daily
• Liaise with our internal and external customers on a daily basis providing high-quality service at all times
  
  

ABOUT YOU 

• Excellent analytic and problem-solving skills
• Great attention to accuracy and detail 
• Confidence working across multiple systems
• Ability to work under pressure in a target/deadline driven environment with a can-do attitude 
• Very efficient with the ability to prioritise yet consistently deliver
• Planning and organising skills 
• Ability to take direction from all levels to deliver accurate and precise quality of work
• A desire to impress and influence both our internal and external customer with a positive can-do approach 
  
  

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From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).